• Monitor and develop the maintenance team performance.• Monitor and achieve all the company targets in the branch.• Working to improve the franchisees performance by monitor and develop their performances.• Operate service operations by executing sector strategies through developing objectives and plans as well as monitoring plans’ implementation.• Operate service operations by developing service procedures and instructions then communicating them with all team members.• Operate service operations by developing operations budget and monitoring the financial performance to assure maintaining the developed budget.• Operate service operations by developing periodic reports and presentations as well as communicating team needs.• Monitor and develop service operations managers by developing performance development plan and following up required actions status.• Monitor and develop service operations managers by improving their performance through coaching and following up the various KPIs.• Monitor and develop service operations managers by developing their management skills and behavior through monitoring daily operations.• Manage and develop service operations by developing overall service performance and enhancing cross-functional relations.• Manage and develop service operations by enhancing customer satisfaction, response time and feedback accuracy.• Execute operations projects by initiating new projects and contributing in the running projects.• Responsible for handling of complaints and warranty cases.• The provision of advice on any arising questions and the recommendation of upselling services.• Provide a significant contribution to customer retention and thus to company's profitability.• Responsible of the collection and evaluation of data, especially on customer satisfaction, and the monitoring of market trends.

• Ensures center in terms of manpower, facility and service marketing to achieve targets in areas of customer satisfaction, retention, sales and gross profit.• Ensures efficient work floor management, maintain high workshop productivity.• Ensures smooth reception process through continuous development for the team.• Work on manpower with HR Department.• Responsible for carrying out daily, monthly, quarterly service KPIs.• Maintains customer satisfaction.• Ensures service expenses.• Ensures the service personnel and develops technical skills.• Maintains the employee’s satisfaction and motivation.• Holds regular meetings with service staff and group meetings to solve operational problems.• Monitors product quality and forward technical reports to quality assurance department.• Monitors warranty claims processing.• Actively participate in monthly meeting with other departments' heads.• Ensures proper utilization of all service facilities and maintains equipment in proper working condition.• Ensures that all sections in the center are operating smoothly according to company policy and procedures.• Ensures job development by upgrading work procedures to add value.• Handles customers' complaints.• Job improvement (productivity, efficiency, utilization and FIR).

Maintenance Manager

Maintenance Assistant Manager