Mohamed Ouf Email & Phone Number

Remote

Smart Village

Smart Village

 Reporting to Network Management Systems Senior Manager Works closely with my team which includes application administrators. Hands on different software and OSS applications which manage different Vodafone domains // services : IBM Tivoli Network Manager version 3.8 & 3.9:o Object Server managing & configuration.o Network devices Discovery rules and filter.o Monitoring policies.o MIB SNMP rules management & maintaining.o Handling Integration with Other Operational solutions.o Discovery & Polling Problems troubleshooting. Cisco Mobility Wireless Transport Manager MWTM 6.1.6:o Handling Integration with Other Operational solutions. Huawei U2000 IP [ Monitoring IP Data Dslams ] :o Full administration for the application ( configuration - server management – Backup )o Handling all inquiries from All Operational teams. Netact7 SP2 ,SP3o Handling all inquiries from All Operational teams.o Handling Open cases with vendor. Nakina Network Auditing Security [ security logging system for different Management systems and critical nodes ]:o Handling all inquiries from All Operational teams. Good knowledge of different software which used to manage Vodafone Services:o Cisco ANA 3.7.3o InfoVistao Cisco Mobility Unified Reporting MUR // MURALo Cisco Web Element Manager WEM.o Alcatel AMS 5520o Tektronix Software solutions : INET. IPI. RIA. CCSM Touch Point.o SIGOS software solution.o Huawei U2000 SIG. Participate with my team members for define new plans for our OSS and EMS regarding H/W expansion and sizing for each of our servers. Handling both Capex & Opex for software during budgetary review. Handling different activities for each of OSS and EMS regarding software Upgrade/Patches/New releases according to our plans and requirements. Good knowledge of working on different Operating System just like Windows/Red Hat/Solaris and different databases.

Tedata , Smart Village

 Reporting to Service Assurance Unit Manager Works closely with my team which includes application administrators and developers. Provide technical consultation with service level management team to define technical KPIs and how to monitor it through OSS application Full Administration for OSS applications to satisfy and comply with operational customers’ requests and business objectives. Test and validate new proposed OSSs with vendors through PoC. Contact the vendors to resolve applications misbehavior & to escalate and solve issues. Provide technical consultation 24/7 with my team for all TEData Operational and Monitoring Teams Provide training for OSS operators and users to how to use the tools. Technical Consultation for the below OSS applications :• Hp Openview Network Node Manager i 9.x Fault Management System.• Hp Network Automation 9.x Configuration Management System• IBM Tivoli Netcool/Proviso 4.4.x Performance Management System• Ixia IxPro and IxChariot QoE and Automation system• VMware vFabric Hypric Applications and Operations Management System• Element Managers: Alcatel AWS 5523, Huawei U2000, Alcatel-Lucent AMS 5520• MRTG application and operation Management. Kept ownership and supervision of previous position responsibilities which are below

Tedata,Smart Village

 Reporting to Service Assurance Team leader Works closely with my team to achieve all technical requests. Contact the vendors to resolve applications technical problems. Administrating HP Network Automation 9.20:o Network discovery.o Configuration policies and auto-remedy scripts.o Device groups and user management.o Creating and developing Diagnostic scripts.o Technical configuration deployment and compliance for all network devices just like Cisco Devices (7200, 7606, 7609, 12K GSR, 10K, ASR1K, ASR9K, CRS) &Juniper Devices (M7i, M10i, M320, MX480, MX960, T1600) via HP Network Automation.o Contribute Successfully with Network Planning Team for set unified configuration Templates for each device in TEData Production Network based on Device’s [Model – Rule in Topology (Core – Edge – Distribution)].o Handling all integration with OSS applications and other in-house software.o Develop all drivers in-house via HP Network Driver Studio to be certified for HP Network Automation. Administrating HP Network Node Manager NNMi 9.10:o Network devices Discovery rules and filter.o Traps suppression and de-duplication rules.o Events storms troubleshooting.o Custom poller and MIB expressions.o Monitoring policies.o Alarms enrichments.o Handling Integration with Other Operational solutions. Administrating IXIA Quality of experience Solution:o Technical Design for Solution according Topology design.o Technical consultation for defining Network KPI metrics thresholds.o Technical implementation for integration with other OSS Application Administration Alcatel & Huawei Element Managers [ AWS 5523 – AMS 5520 – U2000 ]  Administrating IBM Netcool/Proviso 4.4.3

Dokki,Giza

• Achieve higher level of customers service and orientation to follow standards of TEData Customer service • Performing follow up on customer cases of 1st level support• Handling all cases related to email and domain and hosting cases with Data Center.• Handling all cases related to layer 2 and layer 3 network devices with TE Data Network Operation Center team.• Cooperate with my team members for new initiatives which enhance our business process.• Achieve SLA with upper and lower teams for enhance our working cycle to match with ISO standards.

Communcation Engineer in air defense forces (military service )