Chris Jones Email and Phone Number
I'm always seeking new opportunities to demonstrate how well-planned change interventions, using the latest Technology Enhanced Learning tools, result in swift and lasting changes to behaviour and culture. At VCX I created a fully compliant, elegant, blended learning solution encompassing 9 eLearning modules. I have become an expert in utilising the full features of Learning Management Systems and production of engaging infographic video content. That being said, and as proud as i am of our training content, it will only be 10%-30% effective. Deep learning (the other 70%!) happens when frontline staff return to their customer conversations equipped with a purpose built toolkit to embed the new behaviours and required new ways of working. I launched the website www.vulnerable-customers.co.uk that showcases the solution and the eLearning content including The Signpost Vulnerability Toolkit. I featured in an ITN Industry News program for innovations in understanding the mental health of customers in a post-covid world. This short film can be viewed athttps://www.vulnerable-customers.co.uk/news.html and a highlight real is in the 'featured content' on this profile page.
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Instructional DesignerThe Manchester Metropolitan UniversityEngland, United Kingdom
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Instructional DesignerThe Manchester Metropolitan University Jun 2023 - PresentUnited KingdomI am working with a small team of experts in video and eLearning design and production. Making advanced use of Storyline, Camtasia and Ai technologies we are creating learning materials for MMU staff. The training underpins a university wide transition to a new database that will streamline the student journey and integrate all the backend functions.
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DirectorR-O-W.Co Ltd Sep 2011 - PresentUnited KingdomThe Return-On-Wellbeing Company (R-O-W.Co) was created by its founders Chris & Sophia Jones, to provide contracted corporate services in education, training, change management and wellbeing provision.
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AmbassadorXtreme Character Challenge Nov 2024 - PresentBuckinghamshire, England, United Kingdom -
Co-Founder & Director Of ElearningVcx Ltd Jun 2020 - Dec 2022United KingdomWe have created VCX to share our knowledge of implementing of a compliant vulnerability strategy that keeps colleagues safe. The Signpost provides the tools and training to be exceptional communicators, to delight in serving customers, and seeks to make our vulnerable customers our biggest advocates. -
Training & Change ManagerLloyds Banking Group Jul 2017 - May 2020AylesburyContracting through Huntswood as a Training & Change Manager, I was responsible for the continual change and training requirements of 200 colleagues in the Aylesbury call centre. I was directly responsible for implementing the bank's strategy to ensure customers in vulnerable circumstances are recognised, empathically treated and supported through the complaints process. • Spearheaded 19 projects in customer services training and was awarded special recognition from the Head of PPI Services• I increased consistency of quality performance and overachieved on the client’s pass rate of 95% for a record of 13 continuous weeks • Devised and delivered a SCRUM framework for a behavioural change programme that triggered a 22% increase in the number of vulnerable consumers identified and supported.• This cultural change reduced contractor attrition levels from 27% to under 10% and became the blueprint for other LBG operations.• Awarded the ‘most effective behavioural intervention to assist vulnerable customers in 2020’ -
Corporate Trainer & Onboarding Project ManagerLloyds Banking Group May 2015 - Jul 2017Aylesbury, Buckinghamshire, United KingdomContracting through RFS I was responsible for on-boarding and training a payments operation of 100 staff. Many new starters were new to the highly regulated banking and contracting sector, and therefore this role balanced the required compliance training, with how to manage personal time and motivation in a highly targeted environment.• I exceeded previous records for the 12-week graduation of newly onboarded staff from 88 to 96%. • I increased operational capacity 15% by re-engineering the office space, training processes, and IT equipment of 200 staff
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Administrative AssistantScottsdale Lifetime Partners Aug 2014 - May 2015Milton Keynes, England, United KingdomI worked closely with a team of 10 Financial Advisers supporting them with documentation and processing the sales of mortgages, insurances and investment products. I took the role to learn the how the IFA system worked. I was studying my CII Level4 Diploma in Financial Management and this role provided experience of putting the learning into practice. -
Fos Liaison OfficerLloyds Banking Group Feb 2013 - Jun 2014AndoverContracted through Huntswood, I was responsible for the full holistic assessment of a customer's complaint and making a detailed and compliant response to the Financial Ombudsman Service (FOS) This involved reviewing all existing documentation from the point of sale, the customer's circumstances at the point of sale and the nature of the allegations being made by the the customer or their 3rd party Claims Management Company (CMC). 13 months working end-to-end PPI Complaints FOS cases specialising in ‘Complex Cases’3 months working on full calculations and customer redress payments.Appointed Deputy Team Leader and Subject Matter Expert. Recorded Quality Control Score - 100% over final 5 months of the contract.
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Outdoor Pursuits InstructorHampshire County Council Feb 2009 - Nov 2011Calshot Activity Centre, Fawley, HampshireOutdoor Activity Instructor teaching a variety of landsports and watersports to, individuals, schools, corporate groups. Focus on personal and social development, team building as well as teaching new skills in outdoor sports. -
Programme Delivery TrainerYoung Enterprise Uk Jul 2008 - Feb 2009Central LondonI delivered full day programmes and workshops on Business Initiative and Entrepreneurship in Primary and Secondary Schools. Working in Central London, this was a real eyeopener to how todays schools function and the expectations and aspirations of their pupils -
Trainee Instructor And Freelance InstructorPlas Menai National Outdoor Centre Jan 2007 - Jul 2008North WalesA 12 month full-time residential training programme that changed my life. Located on the Menai Straights with Snowdonia in the background Plas Menai is a great training facility with highly qualified staff in a stunning location. -
Account ManagerMessagelabs May 2005 - Jul 2006Central LondonAccount management and new business generation for managed data centre services -
Sales Consultant8El May 2002 - Mar 2005Reading, England, United Kingdom -
New Business SalesCable & Wireless Jun 1998 - Jul 2001Wimbledon, England, United KingdomResponsible for generating and closing new business opportunities. Specialising in internet connections and managed data centre services.
Chris Jones Education Details
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Open Masters Degree Encompassing Modules From The Education And Business Faculties -
Post Graduate Certificate In Online And Distance Education
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Business Studies
Frequently Asked Questions about Chris Jones
What company does Chris Jones work for?
Chris Jones works for The Manchester Metropolitan University
What is Chris Jones's role at the current company?
Chris Jones's current role is Instructional Designer.
What schools did Chris Jones attend?
Chris Jones attended The Open University, The Open University, Oxford Brookes University.
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Chris Jones
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2northmid.co.uk, nmcn.com -
Chris Jones
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Chris Jones
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