Chris Jones Email & Phone Number

England, United Kingdom

United Kingdom

I am working with a small team of experts in video and eLearning design and production. Making advanced use of Storyline, Camtasia and Ai technologies we are creating learning materials for MMU staff. The training underpins a university wide transition to a new database that will streamline the student journey and integrate all the backend functions.

United Kingdom

The Return-On-Wellbeing Company (R-O-W.Co) was created by its founders Chris & Sophia Jones, to provide contracted corporate services in education, training, change management and wellbeing provision.

Buckinghamshire, England, United Kingdom

United Kingdom

We have created VCX to share our knowledge of implementing of a compliant vulnerability strategy that keeps colleagues safe. The Signpost provides the tools and training to be exceptional communicators, to delight in serving customers, and seeks to make our vulnerable customers our biggest advocates.

Aylesbury

Contracting through Huntswood as a Training & Change Manager, I was responsible for the continual change and training requirements of 200 colleagues in the Aylesbury call centre. I was directly responsible for implementing the bank's strategy to ensure customers in vulnerable circumstances are recognised, empathically treated and supported through the complaints process. • Spearheaded 19 projects in customer services training and was awarded special recognition from the Head of PPI Services• I increased consistency of quality performance and overachieved on the client’s pass rate of 95% for a record of 13 continuous weeks • Devised and delivered a SCRUM framework for a behavioural change programme that triggered a 22% increase in the number of vulnerable consumers identified and supported.• This cultural change reduced contractor attrition levels from 27% to under 10% and became the blueprint for other LBG operations.• Awarded the ‘most effective behavioural intervention to assist vulnerable customers in 2020’

Aylesbury, Buckinghamshire, United Kingdom

Contracting through RFS I was responsible for on-boarding and training a payments operation of 100 staff. Many new starters were new to the highly regulated banking and contracting sector, and therefore this role balanced the required compliance training, with how to manage personal time and motivation in a highly targeted environment.• I exceeded previous records for the 12-week graduation of newly onboarded staff from 88 to 96%. • I increased operational capacity 15% by re-engineering the office space, training processes, and IT equipment of 200 staff

Milton Keynes, England, United Kingdom

I worked closely with a team of 10 Financial Advisers supporting them with documentation and processing the sales of mortgages, insurances and investment products. I took the role to learn the how the IFA system worked. I was studying my CII Level4 Diploma in Financial Management and this role provided experience of putting the learning into practice.

Andover

Contracted through Huntswood, I was responsible for the full holistic assessment of a customer's complaint and making a detailed and compliant response to the Financial Ombudsman Service (FOS) This involved reviewing all existing documentation from the point of sale, the customer's circumstances at the point of sale and the nature of the allegations being made by the the customer or their 3rd party Claims Management Company (CMC). 13 months working end-to-end PPI Complaints FOS cases specialising in ‘Complex Cases’3 months working on full calculations and customer redress payments.Appointed Deputy Team Leader and Subject Matter Expert. Recorded Quality Control Score - 100% over final 5 months of the contract.

Calshot Activity Centre, Fawley, Hampshire

Outdoor Activity Instructor teaching a variety of landsports and watersports to, individuals, schools, corporate groups. Focus on personal and social development, team building as well as teaching new skills in outdoor sports.

Central London

I delivered full day programmes and workshops on Business Initiative and Entrepreneurship in Primary and Secondary Schools. Working in Central London, this was a real eyeopener to how todays schools function and the expectations and aspirations of their pupils

North Wales

A 12 month full-time residential training programme that changed my life. Located on the Menai Straights with Snowdonia in the background Plas Menai is a great training facility with highly qualified staff in a stunning location.

Central London

Account management and new business generation for managed data centre services

Reading, England, United Kingdom

Wimbledon, England, United Kingdom

Responsible for generating and closing new business opportunities. Specialising in internet connections and managed data centre services.

Master Of Arts - Ma, Open Masters Degree Encompassing Modules From The Education And Business Faculties

1. Technology Enhanced Learning (H880) - Completed 2019 - 60 credits 2. Managing change with systems thinking in practice (TB872).

Post Graduate Certificate In Online And Distance Education

Ba Hons, Business Studies