- Help shape the future of iTawy- Strategize about online marketing and advertising, how to grow the activity- Help define our go to market message, develop & execute our marketing plan- Develop long and short term strategies and tactics for growth- Analyze the competition and recommend strategic moves for iTawy- Analyze, research, recommend, and implement processes and systems- Collaborate with the Strategic Founders team in growing a strong, integrated, and sustainable organization

• Serve as the primary point of contact for all service delivery issues, requests, and inquiries.• Oversee and manage a team of service delivery professionals, ensuring that quality standards are met and exceeded.• Develop and implement strategies to improve service delivery operations and efficiency.• Monitor service delivery KPIs and SLAs, taking corrective action as necessary to maintain high levels of performance.• Establish and maintain strong relationships with internal and external stakeholders, including clients, vendors, and other service providers.• Negotiate and manage service contracts, ensuring that all terms and conditions are met.• Manage service delivery budget, approving expenditures in accordance with company guidelines.• Create and deliver presentations on service delivery progress and initiatives.

• Managing smooth delivery of local and Global IT infra projects, applications, and IT program.• Handling users satisfaction with the offered MS IT services.• Supporting and contributing on the regional IT events outside• Developing new strategies and IT procedures to increase efficiency, also enhancing workflow.• Actively involved in the preparation, conception, realization, and Go Live implementation projects• Assisting in defining the scope of a project/opportunities, estimating efforts and project timelines• Handling and tracking department inventory to ensure resources are available for organization.• Enabling business productivity through driving the Work-Smart training program for MS products.• Handling POs from request to delivery follow-up.• Submitting regular reports to management and seek new ideas and strategies to improve performance at the center.• Analyzing business processes including root cause analysis and technical performance optimization

• Server and data management support and manage the day to day operations of assigned staff.• Research new hardware and software products for procurement.• Monitor user requests and system issues.• Create reports and provide a means to verify the integrity of existing infrastructure.• Selecting staff and providing work assignments• Directing the work of information technology personnel, setting priorities and coordinating their activities• Evaluating and verifying employee performances through performance evaluation techniques• Identifying and ensuring staff development programs• Determining system reload and backup procedures for database and critical applications• Monitoring and maintaining all systems• Coordinating local and remote network equipment testing.• Equipment repair, repair for remedy failures, cable replacement and repair, replacement of information technology components• Preparing and installing network software• Diagnosing and resolving problems with malfunctioning components• Maintaining data communication networks

• Network connectivity troubleshooting, ping, tracert, telnet.• Responsible for communication protocols, configuration, integration & security.• Investigating, diagnosing and resolve all network problems.• Maintaining pre-packaged software applications on the LAN.• Working with multiple technical platforms.

• Acts as 1st level support for business solutions.• Acts as part of the deployment, customization and testing of new solutions.• Takes ownership of system issues until fully resolved and tested.• Gathers information needed for requirements documentation.• Produces testing scripts based on application functionalities.• Drives UAT process.• Identifies and analyzes business and technical needs.

• Use a variety of equipment and transport media available from a multitude of manufacturers to design the telecom network infrastructure.• Managing, monitoring the performance of network.• Undertaking site surveys.• Writing reports and documentation.• Creating test procedures.• Analyzing and interpreting data.

• Helping with training and development.• Completing paperwork.• Handling complaints (from both staff and customers).• Financial responsibilities.• Ordering stock (where applicable).

• Attending initial sales meetings and meeting the client• Determining a client's business requirements and whether the products being considered are suitable• Decide whether the software or hardware needs adapting to meet the client's needs.• Answering any technical questions, the client might have.