• Configured and managed FortiGate firewall policies, security profiles, NAT, Port forward and routing configurations to meet specific security requirements.Knowledgeable in VPN technologies including IPsec and SSL VPN.implement and setup Fortinet's Security Fabric architecture and Forti OS operating systems.• Configured PepLink routers and H3c Switches and Resolve technical problems with LAN, WAN, VLAN, Network performance and Network Topology design.• Managed Microsoft 365 Admin center, Exchange center, user licenses, domains, MS Active Directory, create Azure VMs, storage account, manage domain hosting. resolving MS Office 365 issues related to shared mailbox, OneDrive, Outlook, MS Teams, and Providing training sessions for Office 365 users.• Designed and implemented 3CX VoIP system solutions (Call Center, IVR, Ring group), monitored 3CX system performance, resolving complex VoIP issues, configured Dinstar Analog gateways ensuring high availability and reliability, analyzed call quality metrics. Dealing with other PBXS (Zycoo, Grand stream) and IP phones (Fanvil, Yealink).• Acronis Cloud Backup for physical and virtual workloads (Server, Windows, VMs, Workstation) and Virtualization Hosts (ESXI, Hyper-V), cloud workload (MS 365).• Installed and configured Trend Micro Antivirus and Ensure that all endpoints and servers are properly protected against viruses and malicious threats.• Implementing and configuring SaaS applications within the MSP portal for multiple customers.• Providing technical and troubleshooting assistance to computer hardware and software, network equipment. • Follow up with Customer to ensure issue has been resolved.

Deploy and manage virtualization technologies (VMware vSphere٫ Microsoft Hyper-V) and administering Windows Server environments (2016, 2019).Completed several server projects(Installation and configuration windows server, SQL server, Active directory, create domain, join/disjoin PCs to the domain, create users, user permissions and file sharing).Worked as a Technical support (PC/Laptop support and maintenance, repairing and installing operating systems, printers troubleshooting, dealing with database).Management and configure network storage devices (QNAP, Synology, NAS).Managed Backup strategy (Windows, veeam).Implementation of several projects of professional Wi-Fi systems(Unifi, MikroTik).Network infrastructure (topology and design, cabling, labeling, Fluke test, Fiber Optic).Installing and maintaining Surveillance systems (DVR, NVR, IP cameras and fingerPrint devices).