 Supervise a staff of over 45 employees in a hospital with 780 patient beds; Responsible for performance evaluations, payroll, and scheduling Selected to lead the entire department training program in all areas; Established and implemented business training program  Instruct weekly “7 Steps of Training”/3 Steps of service workshops keeping staff abreast and compliant with all health rules and regulations in all shifts. Monitor metrics to show the overall effectiveness of training campaigns; Ensure quality and maintain consistent participant experience Provide best practice insights on operations management, talent management, and health compliance

 Direct a staff of 60 union and 10 nonunion associates including leaders in a property of 273 rooms. Scheduling, purchasing, inventory control, and payroll. Oversaw Daily Operations: Guaranteeing cleanliness in order to maintain standards, conduct daily walk through of the hotel, and inspect guest rooms, meeting rooms, executive offices, employee locker rooms, restrooms and storage/public areas. Conduct training on the combined TAJ brand and LQA (Leading Quality Assurance) standards in order to increase our scores.  In a span of 12 months incremented our LQA goals from 75% to 81.5% (80% being our goal).  Resolved any guest issue immediately with guest satisfaction in mind as to maintain GSTS scores Incremented the employee survey scores in 2013 compared to 2012.  Promoted a supervisor to the assistant manager role, and a turndown attendant to the supervisor role Addressed employee concerns diplomatically increasing morale and team culture Conduct monthly departmental meetings and daily line-ups with staff and linen inventories in order to maintain par-levels.

 Spearheaded operations of housekeeping; Ensured product quality standards were met in all guestrooms, public space, and back of the house areas Managed a staff of over 70 employees across all management levels and associates with oversight of upscale 205 rooms Reduced costs of linen purchasing by 15% and washing by 8%; Required staff to attend training on laundry SOPs and implemented an effective accountability system Instituted streamlined process for ensuring cost and labor controls; Created vendor management system Led monthly PNL strategy meetings; Set forecasts for talent needs Increased guest service scores by 30% improving the overall client experience and service provided Maintained the correct par levels of uniforms  Addressed employee concerns diplomatically increasing morale and team culture Conducted monthly departmental meetings and daily line-ups with staff Instrumental in ensuring a spotlessly clean and well maintained hotel on a 24/7 bases

 Spearheaded operations of housekeeping; Ensured product quality standards were met in all guestrooms, public space, and back of the house areas Managed a staff of over 70 employees across all management levels and associates with oversight of upscale 205 rooms Reduced costs of linen purchasing by 15% and washing by 8%; Required staff to attend training on laundry SOPs and implemented an effective accountability system Instituted streamlined process for ensuring cost and labor controls; Created vendor management system Led monthly PNL strategy meetings; Set forecasts for talent needs Increased guest service scores by 30% improving the overall client experience and service provided Maintained the correct par levels of uniforms  Addressed employee concerns diplomatically increasing morale and team culture Conducted monthly departmental meetings and daily line-ups with staff Instrumental in ensuring a spotlessly clean and well maintained hotel on a 24/7 bases