Engelbert Avendano Email & Phone Number

Pompano Beach, Florida

Responsible for maintaining internal customer service passenger feedback database. Reviewed and assigned passenger feedback submitted to corresponding departments for investigation. Created detailed response based on findings from investigations. Assisted in supervisory role including coaching, call escalation, and problem solving. Reviewed applications.

Pompano Beach, FL

Handled inbound calls for train/bus schedule inquiries along with other customer service duties. Submitted passenger feedbacks in regards to service level.

Miami, Florida

Supervised and monitored job duties of team of ten (10) customer service representatives. Including call monitoring, coaching, problem solving, call escalation, among other tasks. Maintained incentive bonuses. Created and distributed call volume numbers and conversion rates.

Doral, Florida

Assisted customers in signing-up for home plumbing and/or electricity service contracts. Handled credit card payments.

Fort Lauderdale/Hollywood International Airport

Responsible for coordination and assignment of outbound catering on the Customer Service dock. Delivering drivers to ensure airline customers receive their correct equipment and meals according to specifications. Staged the carts for each flight in the proper area for later pick-up by a customer service team member. Interacted with flight crew for.

Fort Lauderdale/Hollywood International Airport

Responsible for sorting, wrapping, packing airlines dry goods/liquor and equipment into carts according to airline specifications.

Brooklyn, New York

Provided assistance to drivers in delivering pharmaceutical items throughout New York City.