As a Systems and cloud Architect at MBC Group, I've driven key cloud initiatives and infrastructure optimization, ensuring high availability, performance, and security. My work has been crucial in MBC's digital efficiency and cloud-first strategy, leading significant projects like Azure deployments, server migrations, and cybersecurity enhancements.Notable Achievements at MBC:• Greenfield Deployment in Azure: I actively contributed as a critical team member, adhering to industry standards and best practices and facilitating the continuous deployment of new resources.• Server and Application Server Migrations: Successfully migrated and redeployed over 200 servers, ensuring uninterrupted business operations and optimal system performance.• Azure Policy Configuration: Optimized cloud resource utilization and compliance through meticulous Azure policy configuration for resource governance and diagnostics.• Domain Migrations: Project owner on two critical domain migrations into the Microsoft tenant, significantly improving our identity management and security measures.• Email System Upgrade: Led the strategic migration to an Exchange 2019 hybrid setup, markedly enhancing email system reliability and performance.• Innovation through Proof of Concept (POC) Projects: Directed various POC projects that culminated in deploying innovative solutions such as Freshservice, Device42, Windows365, and Azure Virtual Desktop. Technical Ownership and Responsibilities:• Cloud and Virtualization: Azure Virtual Desktop, VMware, Hyper-V• Azure Services: Azure Enterprise Application and SSO Integration, Azure/Microsoft365 Privilege Identity Management, Azure Backup, Azure Key Vaults, Azure Monitoring Services• Microsoft 365 Suite: Exchange Online, Security & Compliance, SharePoint, Teams, Office 365• Security and Compliance: External Certificate Authorities, MFA/VPN Servers, NPS Services• Management and Operations: SCOM, Cloud File Sync, Microsoft Entra ID

Ensuring business continuity through pro-activity and strategic implementations, along with planning & continuous testing of the disaster recovery process. Evaluating business needs to plan and implement cost-effective solutions. Optimization of IT Service Management processes, including talent & skill utilization, mentoring staff and developing a valued growth plan with measurable targets. Providing feedback to senior management & executive committees on infrastructure and operationsProactively analyzing, managing and improving network inter-connectivity, network security, virtual environment, domain patch management, and asset management.• Develop, implement & continually test disaster recovery plans and procedures for business continuity.• ICT project scoping including costing, implementation and life-cycle considerations.• Manage ICT, finance and budgets.• Hire resources, manage performances, develop skills and competence.• Ensure high quality IT service delivery and management.• Self-hosted Data Centre implementation and management.• Support IT services.• Analyze IT business risks and mitigate vulnerabilities.

Responsible for managing all aspects of ICT support to ensure optimal ICT efficiency.• Assisting users with all IT related queries• Making sure users experience as little downtime as possible• Procurement of end-user equipment• Ensuring backup processes are running as intended with quarterly audits on backups.• Performing audits by ensuring computers comply with corporate policy• Report writing of audits carried out and providing them to ICT Systems Manager

Provide complete IT support to the region. - Maintaining computer systems and networks - Ensuring infrastructure and business critical application are continuously backed up - Periodic Administrative checks

• Inbound call centre support technician, field technician and systems administrator.• Building physical servers & Configuring RAID Controllers.• Microsoft Hyper-V installing and configuring• Installing and configuring Microsoft Windows Server Operating systems and applications.• Configuring FortiNet firewalls/routers.• Installing IT infrastructure at client sites, New & Migrations i.e Network equipment, Firewalls, Severs, Telephones. • Complete Managed IT support role, with 1st, 2nd and 3rd level support to the client and end user.• Upgrading server infrastructure physical/software• Domain Hosting and Internet service providing• Daily server checks• Trend Micro Installations• Exchange 2k7, 2k10, 2k13 support and installation: Support and creating complete organizations on Hosted Exchange• Server 2008, SBS 2008, SBS 2011, Server 2012, Storage• Assisting sales with proposals and technical information on quotes.• Implementation of Kaseya Remote Management tool and Kaseya network monitoring on all client infrastructure and End User PC’s

• Monitoring of Management consoles like MOM/SCOM. • Investigate problems and other requests for support, within one’s own area of competence and determine the appropriate actions to take. • Successfully provide correct responses to requests for support, within one’s own area of competence for example: making system modifications, developing workarounds or site-specific enhancements, re-configuring systems, producing additional documentation, or escalating requests to systems development staff or software suppliers.

Escalated cases from 1st line • Dealt with costumer complaints and customer service• DNS and DHCP issues• End User support• Everything to do with public WiFi