Jordan Engel Email & Phone Number

Baltimore, Maryland, Us

Iowa City, Iowa, Us

 Supported user base of 25 users, across 3 applications and 2 development teams with hundreds of features through training, issue identification, problem resolution and maintained follow-up until issues satisfactorily closed.  Participated in Agile software development practices with users and developers.  Designed, created and maintained Microsoft SQL Reports for 3 departments, to effectively present information to them on time and on budget, while exceeding customer expectations. Assisted in application development, diagnosed and designed screen features based on user requirements. Worked as part of a development team and delivered on time, exceeded expectations.  Managed and conducted technical “debugging” of 3 University applications. Found errors, documented needed repairs and collaborated with programmers to ensure corrections were accurate.  Scheduled, organized and conducted user requirements gathering and documentation weekly and conducted demo sessions.

 Member of a leadership team of a 400-member campus ministry.  Managed, organized and lead small group discussions of 5-8 people weekly, functioned as mentor to new members and those in need.  Managed and operated audio production of weekly services.  Active participant in fund raising events which raised over $40,000 a year.

Plymouth, Mi, Us

 Managed and coordinated between various specialties (e.g. lighting, music, video production, stage crew) in the creative arts department to create the best services possible on Saturdays and Sundays to be shown to approximately 20,000 people at 3 locations.  Received positive feedback and appreciation consistently, for outstanding service and teamwork.  Monitored and quickly reacted to production issues, communicated cues between departments during live services.  Identified and addressed continuous improvement actions through review meetings and implemented changes.  Interacted with and assisted high-profile guest speakers.

Bachelor Of Business Administration (Bba), Economics, Business Analytics

Dipolma