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Erik Engelstad Email & Phone Number

Sr. Technical Product Trainer at Docusign
Location: Dublin, County Dublin, Ireland 10 work roles 4 schools
1 work email found @docusign.com 1 phone found area 847 LinkedIn matched
4 data sources Profile completeness 100%

Contact Signals · 1 work email · 1 phone

Work email e****@docusign.com
Direct phone (847) ***-****
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Docusign
Role
Sr. Technical Product Trainer
Location
Dublin, County Dublin, Ireland
Company size
5526 employees

Who is Erik Engelstad? Overview

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Quick answer

Erik Engelstad is listed as Sr. Technical Product Trainer at Docusign, a company with 5526 employees, based in Dublin, County Dublin, Ireland. AeroLeads shows a work email signal at docusign.com, phone signal with area code 847, and a matched LinkedIn profile for Erik Engelstad.

Erik Engelstad previously worked as Technical Product Trainer at Docusign and Customer Success Manager at Veritas Technologies Llc. Erik Engelstad holds Bachelor Of Arts - Ba, Business/Managerial Economics from Vesalius College.

Company email context

Email format at Docusign

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{first}.{last}@docusign.com
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AeroLeads found 1 current-domain work email signal for Erik Engelstad. Compare company email patterns before reaching out.

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Profile bio

About Erik Engelstad

Experienced French speaking Manager driven to maximize efficiency and ensure customer satisfaction. Bringing 15 years of IT industry experience in dynamic roles, with success in both autonomous, team, and leadership contexts. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback.

Listed skills include Enterprise Software, Management, Vendor Management, Account Management, and 14 others.

Current workplace

Erik Engelstad's current company

Company context helps verify the profile and gives searchers a useful next step.

Docusign
Docusign
Sr. Technical Product Trainer
san francisco, california, united states
Website
docusign.com
Employees
5526
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Company profile
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10 roles

Erik Engelstad work experience

A career timeline built from the work history available for this profile.

Sr. Technical Product Trainer

Current
Docusign

Dublin, County Dublin, Ireland

May 2024 - Present

Technical Product Trainer

Docusign

Dublin City, County Dublin, Ireland

Mar 2021 - May 2024

Customer Success Manager

Veritas Technologies Llc

County Dublin, Ireland

  • Managed a team of 15 multilingual direct reports delivering world class Customer Support to EMEA Enterprise Partners, Customers and internal Veritas teams
  • Increased specialist retention rate from 80% to 90%+ over the last 5 years
  • Improved monthly Customer satisfaction from 81% Top2 box to consistently achieving 90%+ over the last 3 years
  • Reduced TTR from 73% to 80% of cases closed within 5 days over the last 3 years by implementing strictly monitored customer follow ups
  • Implemented outreach contributing to a 4% increase in customer renewal rates over 2 years
Oct 2014 - Mar 2021

Customer Care Vendor Manager

Symantec

Dublin, County Dublin, Ireland

  • Responsible for the operational management of Symantec’s call centre Teleperformance (vendor ) in Athens
  • Increased call SLA from 86%/1m to 93% under 1m over 6 months
  • Drove the improvements on the adoption of self-service tools by 6% over one year
  • Analyzed and reported on service trends and statistics
  • Partnered with IT to ensure vendor accesses stayed current and functional as needed
  • Managed transition of processes and knowledge to vendor
Jan 2014 - Oct 2014

Customer Care Acting Supervisor

Symantec

Dublin, County Dublin, Ireland

  • Managed a team of 8 direct reports delivering world class Customer Support to Enterprise Partners, Customers and Symantec Sales in EMEA
  • Ensured day-to-day business is conducted to the highest standard and productivity and quality targets were met
  • Monitored escalations and drove issues to closure
  • Initiated projects on a departmental and inter-departmental level, aimed at improving services
  • Represented the EMEA Customer Care team on a global level
Sep 2011 - Dec 2013

Customer Care Trainer And Quality Sme

Symantec

Dublin, County Dublin, Ireland

Developed quality programs and delivered training on licensing and products

Mar 2008 - Sep 2011

Associate Contracts Administrator

Symantec

Dublin, County Dublin, Ireland

Handling of licensing and contract related queries

Jan 2006 - Mar 2008

Marketing Officer

Office Of Commercial Affairs, Royal Thai Embassy

Brussels, Brussels Region, Belgium

  • Business matching between Thai exporters and Belgian importers
  • Trade enquiries follow-up
  • Conducting market surveys
  • Organization of trade fairs and promotional events
  • Monitoring and informing the Ministry of Commerce and Department of Export Promotion offices in Bangkok on EU import regulations:
  • Maintaining statistics
Apr 1999 - Sep 2005

Assistant Manager

Golf Usa

Waterloo, Walloon Region, Belgium

  • Sales
  • General administration
  • Stock management and purchasing
  • Advertising
  • Franchise relations
  • Sponsorships
May 1993 - Apr 1999

Account Manager

Bca Informatique

Brussels, Brussels Region, Belgium

  • Selling CRM tool (Link software) to Benelux prospects
  • Assisting with the development of a Contact Management program
Sep 1992 - May 1993
Team & coworkers

Colleagues at Docusign

Other employees you can reach at docusign.com. View company contacts for 5526 employees →

JS Jim Schultz Jim Schultz Colleague at Docusign Seattle, Washington, United States, United States View → HS Holly Sawochka Holly Sawochka Colleague at Docusign Minneapolis, Minnesota, United States, United States View → DK Durga K Durga K Colleague at Docusign Tracy, California, United States, United States View → JK Jasmine Kendall Jasmine Kendall Colleague at Docusign Westland, Michigan, United States, United States View → DN Dk Nagond Dk Nagond Colleague at Docusign Bengaluru, Karnataka, India, India View → RK Rohit Koimattur Rohit Koimattur Colleague at Docusign San Jose, California, United States, United States View → EB Eric Buechner Eric Buechner Colleague at Docusign Albany, New York Metropolitan Area, United States View → AZ Augusto Zoppi Augusto Zoppi Colleague at Docusign Dublin, County Dublin, Ireland, Ireland View → KH Karin Hagedorn Karin Hagedorn Colleague at Docusign Dublin, County Dublin, Ireland, Ireland View → JR John Rosteck John Rosteck Colleague at Docusign Cedar Rapids, Iowa, United States, United States View →
4 education records

Erik Engelstad education

Certificate, International Relations And Affairs, Distinction

Follo Folkehøgskole (Norway)

High School Diploma

College Don Bosco
FAQ

Frequently asked questions about Erik Engelstad

Quick answers generated from the profile data available on this page.

What company does Erik Engelstad work for?

Erik Engelstad works for Docusign.

What is Erik Engelstad's role at Docusign?

Erik Engelstad is listed as Sr. Technical Product Trainer at Docusign.

What is Erik Engelstad's email address?

AeroLeads has found 1 work email signal at @docusign.com for Erik Engelstad at Docusign.

What is Erik Engelstad's phone number?

AeroLeads has found 1 phone signal(s) with area code 847 for Erik Engelstad at Docusign.

Where is Erik Engelstad based?

Erik Engelstad is based in Dublin, County Dublin, Ireland while working with Docusign.

What companies has Erik Engelstad worked for?

Erik Engelstad has worked for Docusign, Veritas Technologies Llc, Symantec, Office Of Commercial Affairs, Royal Thai Embassy, and Golf Usa.

Who are Erik Engelstad's colleagues at Docusign?

Erik Engelstad's colleagues at Docusign include Jim Schultz, Holly Sawochka, Durga K, Jasmine Kendall, and Dk Nagond.

How can I contact Erik Engelstad?

You can use AeroLeads to view verified contact signals for Erik Engelstad at Docusign, including work email, phone, and LinkedIn data when available.

What schools did Erik Engelstad attend?

Erik Engelstad holds Bachelor Of Arts - Ba, Business/Managerial Economics from Vesalius College.

What skills is Erik Engelstad known for?

Erik Engelstad is listed with skills including Enterprise Software, Management, Vendor Management, Account Management, Solution Selling, Crm, Salesforce.Com, and Strategy.

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