Marcos P. Martins, B.Sc, Pgcert, Pgdip And Mba

Marcos P. Martins, B.Sc, Pgcert, Pgdip And Mba Email and Phone Number

CEO and CTO | Engenheiro Especialista @ E.AT.S - Engenharia, Análises Técnicas e Serviços
São Paulo, SP, BR
Marcos P. Martins, B.Sc, Pgcert, Pgdip And Mba's Location
Greater São Paulo Area, Brazil
About Marcos P. Martins, B.Sc, Pgcert, Pgdip And Mba

✓ Qualified and Skilled Professional, 18 years of experience from assisting to leading projects related to contract management, proposals when budgeting and negotiations in bids and work in business prospecting in national and multinational companies in the segments of engineering, construction, industry, services, retail and customer experience;✓ Expertise in technical management of infrastructure, projects and contracts for civil construction and maintenance, commercial management, technical experience combined with the management of multidisciplinary teams and interface with regulatory agencies, strategic business vision, focus on operational quality and results;✓ Analyses, administers and manages technical proposals from clients, contracts for works and services, prepares projects, processes and technical reports, deals with approvals to meet demands, meet goals and stipulated deadlines and interface with business partners;✓ Manages risk analysis, budget, schedule and control of indicators, prepares studies and sizes HR and infrastructure;✓ Experience in the feasibility study with economic and financial modeling of real estate and processes for customers, Capex and Opex, planning, control of works/services and budget;✓ Expertise in the development of new solutions with a view to efficiency, reliability and availability, with guidance and focus on physical security, innovation, implementation, restructuring, process optimization, increased productivity and improvements in operational results;✓ Recognized achievements in assisting and managing numerous critical and complex projects, of expressive value and of great importance for small, medium and large companies;✓ Ability in communication and negotiation, strong interpersonal skills, coordination of activities developed in complex projects, prominence in project presentation and adaptation to new functions and environments, with an innovative and creative profile;✓ Manages people, analyzes profiles when assigning roles and tasks, guides team development, manages conflicts, encourages work actions with clear and objective goals, provides feedback and coaches based on competency assessment when leading cross-functional employees with diverse expertise when creating high-performance teams.✓ Member of the Adpat Community of Construction Pathology;✓ Member of the Association of Engineers, Architects and Agronomists of Poá.Behavioral Profile of: Responsibility, Self-Management, Leadership, Arbitration, Autonomy, Cooperation, Profit Motivation and Social Intelligence.

Marcos P. Martins, B.Sc, Pgcert, Pgdip And Mba's Current Company Details
E.AT.S - Engenharia, Análises Técnicas e Serviços

E.At.S - Engenharia, Análises Técnicas E Serviços

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CEO and CTO | Engenheiro Especialista
São Paulo, SP, BR
Website:
mpm-eats.com.br
Employees:
2
Marcos P. Martins, B.Sc, Pgcert, Pgdip And Mba Work Experience Details
  • E.At.S - Engenharia, Análises Técnicas E Serviços
    Ceo And Cto | Engenheiro Especialista
    E.At.S - Engenharia, Análises Técnicas E Serviços
    São Paulo, Sp, Br
  • E.At.S - Engenharia, Análises Técnicas E Serviços
    Ceo / Cto
    E.At.S - Engenharia, Análises Técnicas E Serviços Aug 2019 - Present
    Sao Paulo Area, Brazil
    Engineering, Administration and Legal Processes. Scopes: ADM: Contracts, Technical Purchases, Physical-Financial Schedules, Direction, Management and Supervision: Technical Services and Works; REAL ESTATE LEGALIZATION: Permits - Works-Operation of Companies, Firefighters (AVCB/CLCB), Unfolding-Remembrances, Incorporations, Regularization of Properties-Works, Verifications of Use and Zoning, Neighbourhood Impact Studies, Feasibility Studies, Confirmation and Registration of Areas and… Show more Engineering, Administration and Legal Processes. Scopes: ADM: Contracts, Technical Purchases, Physical-Financial Schedules, Direction, Management and Supervision: Technical Services and Works; REAL ESTATE LEGALIZATION: Permits - Works-Operation of Companies, Firefighters (AVCB/CLCB), Unfolding-Remembrances, Incorporations, Regularization of Properties-Works, Verifications of Use and Zoning, Neighbourhood Impact Studies, Feasibility Studies, Confirmation and Registration of Areas and Environmental | EVALUATIONS AND EXPERTISE: Judicial Technical Assistance and Auditing for Engineering, Architecture, Civil Construction and Real Estate Business, Appraisal and Opinion for Properties–Investments: Real Value-Sales Price / Legal Actions (Assistance and Litigation), and Report of Precautionary Inspection of the Neighborhood; DIAGNOSTIC: Technical Tests and Analysis - Destructive and Non-Destructive Testings, Checks - Structural Damage, Hazard Identification, Bad Smell, Hydraulic or Electrical Problems, Field Problems / Area Check, Noise, Anomalies and Pathologies in buildings; PROJECTS: Architectural, Installations, Renovations, Layouts, AS Built, Foundations-Structures, Rigging Plans, Collective Protection Equip., Glass for Construction; OCCUPATIONAL SAFETY: Programs: Environmental Risk Prevention, Working Conditions and Environment, Hearing Conservation, Risk Management, and Respiratory Protection, Technical Report on Working Environment Conditions, Internal Commission for Accident Prevention, Technical Reports and Opinions for Unhealthiness/Hazardousness/Ergonomics, Audit/Inspection/Projects/Risk Maps/Accident Investigation, Evacuation Plans and Technical Assistance in Insalubrity and Hazard Labor Processes; SANITARY & ENVIRONMENTAL: Decharacterization of Protected Areas, Consulting, Environmental Licensing with Project Development; SPECIALIZED SERVICES FOR CONSTRUCTION-FACILITIES: Measurements, Project-Works Conference, Consulting, Management, Real Estate/Property ADM. Show less
  • Autônomo
    Engenheiro De Segurança Do Trabalho
    Autônomo May 2024 - Present
    São Paulo E Região
  • Autônomo
    Operational Function: Civil Engineer
    Autônomo Apr 2017 - Present
    Sao Paulo Area, Brazil
    Projects – Real Estate Legalization (2019–Current); Complementary Projects (2019–Current); Projects and Installations for Collective Protection Equipment – focus on Work Safety in Religious Temples, Condominiums, Industries and Works in General (2019–Current); Planning, Works and Renovations – Focus on Acquisitions, Demolitions, Earthworks, Construction and Renovations for Continuous Improvement of infrastructure and environment in Religious Temples, Condominiums and Residences (2017–Current);… Show more Projects – Real Estate Legalization (2019–Current); Complementary Projects (2019–Current); Projects and Installations for Collective Protection Equipment – focus on Work Safety in Religious Temples, Condominiums, Industries and Works in General (2019–Current); Planning, Works and Renovations – Focus on Acquisitions, Demolitions, Earthworks, Construction and Renovations for Continuous Improvement of infrastructure and environment in Religious Temples, Condominiums and Residences (2017–Current); Reform Execution – Focus on Technical Direction, Specifications, Purchases, Contracting, Executions and Inspection of Services for Sports Organization (2019-2022); Judicial Technical Assistance – Focus on Resolving Conflicts and Litigation acting as a Technical Assistant in existing disputes at TJSP, TJRJ and TRF3 (2018–Current); Maintenance – Focus on Building Conservation in Religious Temples (2018–Current); Specification, Budgets, Purchases, Execution and Inspection – Focus on Alteration of Properties and Environments (2018-Current); Technical-Economic Feasibility Studies (2017–Current). Show less
  • Court Of Justice Of Sao Paulo
    Expert | Judicial Technical Assistant | Assistant Justice
    Court Of Justice Of Sao Paulo Nov 2018 - Present
    Sao Paulo Area, Brazil
    Acting with a focus on Assistance to Justice with Technical Assistance in Civil Engineering and Constructions for the Judiciary with a focus on solving cases in public and private order actions on issues of Neighborhood Law, Safety and Stability of Buildings, Understanding and Clarification on the application of Architecture and Engineering techniques under the terms of the law, normative instructions and controversial points on public and private environments and compliance with justice in… Show more Acting with a focus on Assistance to Justice with Technical Assistance in Civil Engineering and Constructions for the Judiciary with a focus on solving cases in public and private order actions on issues of Neighborhood Law, Safety and Stability of Buildings, Understanding and Clarification on the application of Architecture and Engineering techniques under the terms of the law, normative instructions and controversial points on public and private environments and compliance with justice in impasses of projects, constructions, renovations and contracts. Show less
  • Public Defender'S Office Of The State Of Sao Paulo
    Technical Assistant
    Public Defender'S Office Of The State Of Sao Paulo Sep 2023 - Present
    Sao Paulo Area, Brazil
    Technical Assistance and Assistance to Justice with Expertise in attention to the Gratuity of Justice.
  • Ministério Público Do Estado De São Paulo
    Technical-Scientific Advisor
    Ministério Público Do Estado De São Paulo Jun 2024 - Present
    Sao Paulo Area, Brazil
  • De Paula Couto Vidraçaria Ltda | Couto Glass
    Engineer - Technical Advisor
    De Paula Couto Vidraçaria Ltda | Couto Glass Oct 2021 - Present
    Sao Paulo Area, Brazil
    Technical Responsible: Projects, Technical Specifications, Technical Monitoring of Tests and Simulations of Products in the Laboratory, Inspections, Execution of Assemblies, Field Operations with Rigging Plans and Installations, Technical and Legal Advice for Contracts.
  • Trevisano Concretagem De Estruturas
    Engineer - Technical Manager
    Trevisano Concretagem De Estruturas May 2021 - Present
    Sao Paulo Area, Brazil
    Technical Responsible for a company in the Civil Construction sector in the segment of Foundations and Structures with piles type Continuous Monitored Propeller and Propeller with Segmented Auger with Act in Evaluations of Profiles of Surveys and Projects and consequent Execution of Works; Companies: Colégio Sol - Suzano, Brazil; Kasa K Aragão Condominium - Sao Paulo, Brazil; Butantan Institute - Sao Paulo, Brazil; Health Tech Compounding Pharmacy - Sao Caetano do Sul, Brazil; Port of Santos… Show more Technical Responsible for a company in the Civil Construction sector in the segment of Foundations and Structures with piles type Continuous Monitored Propeller and Propeller with Segmented Auger with Act in Evaluations of Profiles of Surveys and Projects and consequent Execution of Works; Companies: Colégio Sol - Suzano, Brazil; Kasa K Aragão Condominium - Sao Paulo, Brazil; Butantan Institute - Sao Paulo, Brazil; Health Tech Compounding Pharmacy - Sao Caetano do Sul, Brazil; Port of Santos Terminal 32 Gate 15 - Santos, Brazil; Honey Comercial - Sao Paulo, Brazil; Vila Anastácio Park - Sao Paulo, Brazil; CPTM Manoel Feio Railway Station - Itaquaquecetuba, Brazil; Christian Congregation in Brazil Tres Marias - Sao Paulo, Brazil. Show less
  • Bethaville
    Civil Engineer - Technical Manager
    Bethaville Jul 2022 - Apr 2023
    Sao Paulo Area, Brazil
    Technical Responsible for Engineering for the division of BETHAVILLE OUTSOURCING OF LABOR with bidding processes and Civil Construction plans (Buildings and Infrastructure).
  • Public Prosecutor'S Office Of The State Of São Paulo
    Technical-Scientific Advisor
    Public Prosecutor'S Office Of The State Of São Paulo Nov 2018 - Dec 2020
    Sao Paulo Area, Brazil
  • Rolonflex
    Principal Sales Engineer
    Rolonflex Sep 2018 - Dec 2020
    Sao Paulo Area, Brazil
    Technical and commercial action in the field with solutions within constructive processes and reforms with the supply of curtains and Roll-On for balcony. Among the actions: interaction with B2C clients, business visits, project analysis, support for the elaboration of technical specifications in building systems, planning, budgets, closing of orders, support in post-sales processes, elaboration of Sketches for understanding scope for pricing in budgets.
  • Sacada Glass
    Principal Sales Engineer
    Sacada Glass Feb 2016 - Dec 2020
    Sao Paulo And Region, Brazil
    Technical and commercial action in the field with solutions within construction processes and reforms with glazing of balcony (supply of body guards in aluminium and glass and closure in articulated system – glass curtain). Among the actions: interaction with clients physical and legal persons (direct sale and construction companies), visits for technical and commercial analysis, analysis of projects, support for the elaboration of technical specifications in systems, planning, Budgets, closing… Show more Technical and commercial action in the field with solutions within construction processes and reforms with glazing of balcony (supply of body guards in aluminium and glass and closure in articulated system – glass curtain). Among the actions: interaction with clients physical and legal persons (direct sale and construction companies), visits for technical and commercial analysis, analysis of projects, support for the elaboration of technical specifications in systems, planning, Budgets, closing of contracts, support in post-sales processes, elaboration of sketches for understanding of scope for pricing in budgets, visits to customers. - Structuring of Show Room and support Base for regional expansion of the company's business.Extended know-how with: Glass for construction, load time: 4 hours, contents: varieties of glass, processing Methods, applications and certification applied by PKO Training; Study and practice of NBR 6123:1988 patched version 2:2013 for analysis and specification of materials, NBR‘’s 16259:2014 fixed version: 2014 and 14718:2001 for contractual certifications guarantee of industrialization of products and services; Constant analysis of structures in building systems to meet demands and projects based on NBR 6118:2007 and variations through executions carried out on construction sites beyond the scope proposed by the standard. Show less
  • Sacada Glass
    Measurement Engineer (Civil Engineer)
    Sacada Glass Mar 2017 - Mar 2018
    Sao Paulo Area, Brazil
    Execution of Measurements, sketches, Technical specification for Production projects and installation of Special Frames for residential and commercial buildings with Balconies glazing systems, preparation of Certificates and Reports Technical Analysis of customer property to release works, Notes of technical responsibility, Conference.Management of contracts and works with billing in the period of $ 408k.Team management and monitoring in the framework covered with: - 3… Show more Execution of Measurements, sketches, Technical specification for Production projects and installation of Special Frames for residential and commercial buildings with Balconies glazing systems, preparation of Certificates and Reports Technical Analysis of customer property to release works, Notes of technical responsibility, Conference.Management of contracts and works with billing in the period of $ 408k.Team management and monitoring in the framework covered with: - 3 designers; - 2 measuring technicians; - Fourteen teams of facilities.General Total of employees under direct and indirect management: 33. Show less
  • Sacada Glass
    Measurements Technician
    Sacada Glass Jun 2016 - Feb 2017
    Sao Paulo Area, Brazil
    Implementation of technical measurements, elaboration of sketches, specification for projects of production and installation of special frames systems for residential and commercial building facades with glazing systems of balconies and verandas, analysis of Customer-owned environments for the release of Works, Conference of Works.Total Works served: 114
  • Construwork Engenharia E Serviços
    Supply Engineer | Technical Buyer
    Construwork Engenharia E Serviços Jan 2020 - Mar 2020
    Sao Paulo Area, Brazil
  • Rolonflex
    Measurements Technician
    Rolonflex Feb 2017 - Mar 2018
    Sao Paulo Area, Brazil
    Measurements of curtains and Blinds in environments of clients ' Works, Sketches and specifications for production of inputs to be installed on the spot.
  • Construdecor S/A, A Company Belongs Partly To The Group Falabella (Dicico - Sodimac Brand
    Senior Sales Specialist - Construction Materials
    Construdecor S/A, A Company Belongs Partly To The Group Falabella (Dicico - Sodimac Brand Jan 2016 - Nov 2017
    Sao Paulo Area, Brazil
    SODIMAC Tamboré Branch, 01/2016 - 11/2017: Attention and Support to Customers and Sellers; Assistance to Develop Projects; Preparation of Budgets; B2B and B2C Sales – Construction Materials and Services; Customer Registration; Financial Operations - Cash Attendance; Materials Conference - Physical and Advanced Inventory; Competition Analysis; Preparation of Reports and Controls; Application of in-company training for branch teams; Assistance in the process of opening the SODIMAC Guarulhos… Show more SODIMAC Tamboré Branch, 01/2016 - 11/2017: Attention and Support to Customers and Sellers; Assistance to Develop Projects; Preparation of Budgets; B2B and B2C Sales – Construction Materials and Services; Customer Registration; Financial Operations - Cash Attendance; Materials Conference - Physical and Advanced Inventory; Competition Analysis; Preparation of Reports and Controls; Application of in-company training for branch teams; Assistance in the process of opening the SODIMAC Guarulhos branch; Assistance in the Application of Behavioral Feedbacks to teams in the Operational and Sales processes; Assistance to the Management of the area in the Evaluation of Results and Performance of the Team; Expansion of Know-How with product training with suppliers; Operated Systems: SAP. Show less
  • Construdecor S/A, A Company Belongs Partly To The Group Falabella (Dicico - Sodimac Brand
    Sales Specialist - Construction Materials
    Construdecor S/A, A Company Belongs Partly To The Group Falabella (Dicico - Sodimac Brand Feb 2015 - Dec 2015
    Sao Paulo Area, Brazil
    SODIMAC Tamboré Branch, 02/2015 - 12/2015; Phase 01 – Pre-Inauguration of the Branch (02/2015 – 05/2015): SAP Training Application; Elaboration of Content for technical training – Civil Construction Sector; Assistance to the Infrastructure and Projects Team in the Supervision and Conference of Works; Support the supply team with Conference of NF''s of products for local stock; Phase 02 – Post-Opening of the Branch (06/2015 – 12/2015): Attention and Support to Customers and Sellers; Assistance… Show more SODIMAC Tamboré Branch, 02/2015 - 12/2015; Phase 01 – Pre-Inauguration of the Branch (02/2015 – 05/2015): SAP Training Application; Elaboration of Content for technical training – Civil Construction Sector; Assistance to the Infrastructure and Projects Team in the Supervision and Conference of Works; Support the supply team with Conference of NF''s of products for local stock; Phase 02 – Post-Opening of the Branch (06/2015 – 12/2015): Attention and Support to Customers and Sellers; Assistance to Develop Projects; Preparation of Budgets; B2B and B2C Sales – Construction Materials and Services; Customer Registration; Financial Operations - Cash Attendance; Conference of Materials, Physical and Advanced Inventory; Competition Analysis; Expansion of Know-How with methodologies: 5S, Lean Production and Kayzen; Operated Systems: SAP. Show less
  • Construdecor S/A, A Company Belongs Partly To The Group Falabella (Dicico - Sodimac Brand)
    Shop Assistant - Construction Materials
    Construdecor S/A, A Company Belongs Partly To The Group Falabella (Dicico - Sodimac Brand) Aug 2014 - Jan 2015
    Sao Paulo Area, Brazil
    DICICO Tietê Branch, 08/2014 - 01/2015; Customer Service and Support; Preparation of Budgets; B2B and B2C Sales – Construction Materials; Customer Registration; Financial Operations - Cash Attendance; Materials Conference - Physical and Advanced Inventory; Expansion of Know-How with: Sales Specialist Course (ANAMACO), Specific Training for the supply of Flooring and Coverings, Customer Service in Retail and SAP; Operated Systems: SAP.
  • Liberal Professional
    Construction Manager | Civil Engineering Intern
    Liberal Professional Apr 2014 - Sep 2014
    Sao Paulo Area, Brazil
    Physical Adequacy of Property in Retrofit Operation, converting it from Commercial to Residential. Area of 90.00m², considered: Layout Project with Masonry and Dry Construction, Electrical, Plumbing and Logic Installations, Finishes and Frames.
  • Martec Constructions & Installations Ltd
    Designer - Estimator
    Martec Constructions & Installations Ltd Apr 2014 - Jun 2014
    Sao Paulo Area, Brazil
    Survey and Field Needs, Scope Analysis, Quantitative Measurement, Preparation of Budget Spreadsheets.
  • Valemam Perfis Metálicos Ltda
    Business Manager - Metallurgical Industry Of Materials For Civil Construction
    Valemam Perfis Metálicos Ltda Feb 2013 - Apr 2014
    Sao Paulo Area, Brazil
    Specification of materials in large corporate clients with alternative solutions for cost containment in projects for infrastructure in electrical and ICT systems; Sales with a result of R$ 800K of cash revenue. Industrialized products in metallurgy for small, medium and large civil works; Introduction of new technical partnerships to increase turnover and revenue; Support in the development of products and solutions for projects with reading and interpretation of projects, visits to works and… Show more Specification of materials in large corporate clients with alternative solutions for cost containment in projects for infrastructure in electrical and ICT systems; Sales with a result of R$ 800K of cash revenue. Industrialized products in metallurgy for small, medium and large civil works; Introduction of new technical partnerships to increase turnover and revenue; Support in the development of products and solutions for projects with reading and interpretation of projects, visits to works and measurements; Solutions for business and cost containment for the production chain.Client Profile: Small, medium and large public and private commercial and industrial buildings with Civil Construction projects, Buildings, Industrial, Oil Platforms, Refineries, Urban Infrastructure (Airports, Sports and Universities) and Datacenters.Acquired know-how: Strong interaction with metallic line materials to support wires and cables in civil works, reading and interpretation of Electrical / IT / Telecommunications projects and Material Specification. Interaction in technical solutions (theoretical and practical) for works.Operated Systems: SAP Show less
  • Sky Brasil
    Backoffice Assistant | Large Accounts And Operations - Sky Empresas Area
    Sky Brasil Jul 2010 - Mar 2013
    Sao Paulo Area, Brazil
    Third party employee, acts at the Teleperformance CRM S/A Operations Center:✓ Management Activities – Large Accounts: Billing, Fraud Prevention (Recovery in Contracts and Fines from Suppliers for Copyright), Loss Prevention (Fines for Operational Errors), Business Management, Sales Supervision, Commissioning Validation, Commercial Planning, Risk Analysis, Development of Reports and Controls, Preparation of Mailing for Sales and Migrations, Analysis of Mailings for Operational Actions… Show more Third party employee, acts at the Teleperformance CRM S/A Operations Center:✓ Management Activities – Large Accounts: Billing, Fraud Prevention (Recovery in Contracts and Fines from Suppliers for Copyright), Loss Prevention (Fines for Operational Errors), Business Management, Sales Supervision, Commissioning Validation, Commercial Planning, Risk Analysis, Development of Reports and Controls, Preparation of Mailing for Sales and Migrations, Analysis of Mailings for Operational Actions and Project Management; Operations: People (14 employees), Reports, Quality of Service, Training and People Development.✓ Operational Activities: Call Reports, Billing, Collection, Preparation of Proposals, Filling of Forms, Negotiation and Closing of Contracts, Homologation of Systems and Processes, Preparation of Flowcharts, Customer Retention and Billing, Technical Support, Operations Support, Reading and Interpretation of Telecommunications Projects, Audit and Approval of Activations, prospecting and attracting customers.✓ Results: 07/2010–03/2013: Customer Revenue, R$ 23MM/month, R$ 713MM in the period; Business – Pay TV Revenue Increase, R$ 400k/month, R$ 12.4MM in the period; Credit Recovery – Collection, R$ 300k/month, R$ 9.3MM in the period; Corporate TV, R$ 15k/month, R$ 465k in the period. 02/2011–03/2013: Revenue Retention – Customer cause, R$ 300k/month, Total Period: R$ 7.5MM; 06/2011–03/2013: Revenue Retention – Supplier Fines, Risk of Fraud in the Customer and Consumer environment, R$ 50MM/month, R$ 1.05BI in the period; Recovery in Fraud Prevention Actions, R$ 570k/month, 11.97MM in the period; 06/2012–03/2013: Punctual Business, Consulting and Projects, R$ 15k/contract, R$ 300k in the period; Operated Systems: IBS, Sky Empresas, Siebel Call Center; iCare, Cleardesk and SKY Information Portal; Note: The financial results presented here belong to SKY Brasil. Show less
  • Sky Brasil
    Customer Service Agent Iii (Senior) | Sac Sky Empresas (Large Accounts)
    Sky Brasil Feb 2009 - Jun 2010
    Sao Paulo Area, Brazil
    Third party employee, acts at the Teleperformance CRM S/A Operations Center:✓ Analyzed practices and aligned understanding with customers - Oil & Gas and Shipping segments. Formalized recommendation for improvements in processes / service and development of an area for dedicated service including outsourced service providers to ensure systemic integrity and performance such as effective closing of new business and maintenance of the existing base; Recognized for his competence in… Show more Third party employee, acts at the Teleperformance CRM S/A Operations Center:✓ Analyzed practices and aligned understanding with customers - Oil & Gas and Shipping segments. Formalized recommendation for improvements in processes / service and development of an area for dedicated service including outsourced service providers to ensure systemic integrity and performance such as effective closing of new business and maintenance of the existing base; Recognized for his competence in developing solutions and effective working relationships with various areas and for developing processes for automating customer collection activities when he was invited to attend meetings between Business and Financial areas (Accounts Receivable) to align processes, activity routines and reports between them; Analyzed and formalized customer business rules in order to align communication between employees in the area with a focus on maintaining customer satisfaction and maintaining the existing base.✓ Billing and Revenue: Developed and introduced collection systems in the area, Credit Recovery – Collection (Implementation), 09/2009 – 06/2010, R$ 350k/month, R$ 3.15MM in the period; Increase in revenue from Pay TV services, 03/2010 – 06/2010, R$ 50k/month, R$ 150k in the period; Support in business development and closing contracts with Corporate TV service, 03/2010 – 06/2010, R$ 100k/month, R$ 300k in the period; Operated Systems: IBS, Sky Empresas, Siebel Call Center; iCare, Cleardesk and SKY Information Portal; Note: The financial results presented here belong to SKY Brasil. Show less
  • Sky Brasil
    Customer Service Agent I (Junior) | Sac Sky Consumer
    Sky Brasil Apr 2008 - Feb 2009
    Sao Paulo Area, Brazil
    Third party employee, acts at the Teleperformance CRM S/A Operations Center:Increased cash revenue from entertainment products in telecommunications service packages already contracted by consumers, an average of R$ 130K/month; Analyzed communication practices of the information portal, formalized recommendations for improvement of processes / service with assurance of systemic integrity and performance; Recognized for his competence in developing solutions and effective working… Show more Third party employee, acts at the Teleperformance CRM S/A Operations Center:Increased cash revenue from entertainment products in telecommunications service packages already contracted by consumers, an average of R$ 130K/month; Analyzed communication practices of the information portal, formalized recommendations for improvement of processes / service with assurance of systemic integrity and performance; Recognized for his competence in developing solutions and effective working relationships with various areas of the company, being invited to attend meetings between areas for analysis, development of new solutions and alignment of scopes; Provided support in the development of the teams he worked on; Operated Systems: iCare, Cleardesk and SKY Information Portal. NOTE: The financial results presented here belong to SKY Brasil. Show less

Marcos P. Martins, B.Sc, Pgcert, Pgdip And Mba Education Details

Frequently Asked Questions about Marcos P. Martins, B.Sc, Pgcert, Pgdip And Mba

What company does Marcos P. Martins, B.Sc, Pgcert, Pgdip And Mba work for?

Marcos P. Martins, B.Sc, Pgcert, Pgdip And Mba works for E.at.s - Engenharia, Análises Técnicas E Serviços

What is Marcos P. Martins, B.Sc, Pgcert, Pgdip And Mba's role at the current company?

Marcos P. Martins, B.Sc, Pgcert, Pgdip And Mba's current role is CEO and CTO | Engenheiro Especialista.

What schools did Marcos P. Martins, B.Sc, Pgcert, Pgdip And Mba attend?

Marcos P. Martins, B.Sc, Pgcert, Pgdip And Mba attended Faculdade Iguaçu, Faculdade Iguaçu, Faculdade Iguaçu, Faculdade Iguaçu, Faculdade Iguaçu, Faculdade Iguaçu, Faculdade Iguaçu, Faculdade Iguaçu, Faculdade Iguaçu, Higher School Of Law Of The Brazilian Bar Association, Sso Courses & Trainings, Senai São Paulo, Universidade De Brasília, Pko Training, Anhanguera Educacional, Impacta Tecnologia, Senai São Paulo, Secetaria Da Educação Do Estado De São Paulo, Nobel.

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