Fady A. Email and Phone Number

Semarchy is a leading data management solutions provider. At Semarchy, I began as a Sales Consultant and quickly progressed to Senior Sales Consultant within a year. I excel in translating client needs into tailored solutions, driving impactful outcomes, and upholding the company's commitment to excellence. As the team's top performer, I consistently exceeded my quota for two consecutive years with a 100% success rate in Proof of Concepts (POCs).

At TEC Solutions, a security system consulting firm, I was a Full Cycle Account Executive, where I wore multiple hats, from Sales Development Representative (SDR) to Account Executive, Sales Engineer, and Post Sales Customer Success (CSM) and Support. Despite being a small company, TEC Solutions had a big reach.I excelled in strategic prospecting to grow existing accounts within other departments. One notable achievement was expanding the use case from a departmental level to a company-wide solution at a large utility.Since TEC Solutions did not have a marketing team, I took the initiative to schedule events and trade shows and create booth material to explain our offerings. This effort was very rewarding, generating a ton of marketing and sales qualified leads.

I spearheaded the expansion of our unique B2B turnkey solution across a diverse range of businesses, from small restaurants to large hotels and chains. Utilizing cold calling and prospecting strategies, I identified and cultivated leads, effectively communicating the value proposition of Donna Italia's innovative offering. Leveraging my expertise in building and managing channel partnerships, I collaborated with major food distributors such as US Foods and SYSCO to ensure our product was readily available and efficiently delivered from their warehouses to our clients. Beyond initial outreach, I actively engaged in on-site demonstrations and trade shows, showcasing our cutting-edge oven technology and comprehensive solution. Through strategic implementation, I successfully installed our solution in over 100 accounts, establishing lasting relationships and generating recurring orders from food distributors.

As an Offshore Field Engineer, I managed well-site operations, ensured quality service, and addressed tool failures by making informed decisions. Communication with clients throughout operations is key to my role, ensuring seamless collaboration and problem-solving.My key responsibilities included:• Testing: Performs the testing services.• Operation Management: Manage well site operations to insure delivery of quality service, and compliance with environmental and safety requirements •Decision-Making: Analyze tool failures and make decisions to send for replacements or use alternative techniques. •ACTION REPORT: Document and report failures and recommends action to prevent recurrence • Communicating: Inform clients of any unusual conditions during the job and maintain direct contact with client's representative throughout running of service

Orange is a major player in telecommunications. My responsibilities included monitoring and addressing daily alarms in our tech systems, validating actions by internal and external teams, and ensuring network security during interventions. I promptly informed higher-ups of critical alarms and collaborated with the Crisis Management Center to uphold service continuity in emergencies.My key responsibilities included:• Alarm Monitoring: Monitor, follow up and record all daily alarms in the entire technology equipment especially major / critical cases on the HP service manager tool which is reflected daily in the incident report in addition to OMC alarm logging archives over the network. • Reporting: Escalate problems, when needed, and log incidents in daily reports with reference to the Global Supervision Process. • Co-ordinate Actions: Validate and follow up on all actions done internally (Orange teams) or externally (supplier/subcontractors) and assure with all involved teams, when requested, to add any new technology elements after the deployment phase. • Physical Security: Control and secure all Orange sites through following up all network interventions (informing the security department to follow up on any illegal intervention case) and perform on site support for all interventions done by different teams (internal /external). • Severity Level: Ensure notifying middle & top management by SMS or any other method about the business impacting alarms that lead (or might) lead to an outage. • Crisis Management: Ensure business continuity in case of crisis by maintaining an open channel with CMC (Crisis Management Center) to adhere to the company's disaster recovery plan to maintain Network Supervision availability