- On-site and remote team management- Office Operations management- Escalation and resolution- CC operations and quality assurance- Business process rectification- Cross team co-ordination- New process and SOP deployment- Activity tracking and reporting

- Office team management- Operations management- Escalation and resolution- Business process rectification- Cross team co-ordination- New process and SOP deployment

- Office operations- H.C.V Category management- Leading the surveys and reporting to the concerned department- Analysis and streamlining operations to efficiency.

- Analyse, Identify and reporting of processes/issues for delays, obstructions, and weaknesses in the business process.- Assistance to category management and data based decision-making. - Evaluated and reported on operational efficacy, and taking new initiatives to achieve the AOP targets. - Tracking and reporting on effectiveness of ongoing programs to leadership. - Documented operating procedures for smooth operations and SLA management and relayed changes in operations and compliance as needed.- Query & issues resolution, escalation and reporting.

Key responsibilities were:- Market mapping- Lead generation, and new business acquisition- On boarding and negotiations- Customer/Partner retention andrelationship management. - The point of contact for the customer/Partner to take their query. - On field Demand - Supply balance activities.- Hot - Cold - Operations Calling activities- Customer-partner handholding- Surveys, analysis and streamlining operations to efficiency. - Customer/Partner point of contact, business needs handling

- Market mapping- Lead generation, Customer-Partner Acquisition and Onboarding- Customer-Partner Retention and Relationship management. - Cold & Hot callings and Tele sales. - On field Demand - Supply balance activities.

- Client handling- Product training- Project progress reporting- Site management and reporting- Assistance to technical team with product requirements, changes and upgradations.- Business process and product feature analysis during on-site duty.

Decision Making of all the heads of ongoing projects and their management.