Engin Aydin Email and Phone Number

I am a manager of Private Customer Management & Tele Sales and Outsource Management in Vakif Emeklilik’s Sales Assistant General Manager. I work around 125 employee in my service (inhouse, outsource). I manage all the outbound operations of Vakif Emeklilik's. My aim is to achieve the best results in cross-selling and other services. For this purpose, I am responsible for the management of all internal and external (inhouse and outsource) resources of the company.

I was a Manager of customer contact service in Vakif Emeklilik's After Sales Service Group Directorate. I worked around 130 employee in my service (inbound, outbound, outsourcing management, solution center and social media demand management). We found a solution customer problems about their Private Pension contracts and insurance policies. My aim was give best service to our customers.

In paralel to Private Pension legistation changes, starting of Tele-sales activities and risk productions, I started to duty since this department’s establishment. I have supervised about 30 people in house staff and 25 people in outsource staff since the establishment. I have realized 2013, 2014 and 2015 Tele-sales department targets over 100 %. Alongside Tele-sales activities management, I have served in CRM and Core System project teams. . And I am member of product committee and HR revolition committee in my company.

I have attended After Sales service deputy manager after the redevelopment of the this department for become favourite pension company in Turkey. I managed After Sales Services workers management and their performances. And I determined workers criteria and their management. Also in this time we support producing contribution and make project how we will increase the contribution and application of this in the department.

I have served Deputy Region Manager in Vakif Emeklilik Istanbul 2th Region Headship. In this job my responsibilities are selling and control Private Pension, Life insurance and Personal Accident insurances in all over Istanbul Anatolian side, Kocaeli, Hendek, Duzce, Kuveyt Turk bank which is our agent and sells free of interest insurance plans. I gave support them about marketing and selling management. In that time our company growth rate about Private Pension contribution margin transformation is 25 %. However my team made 46 % about Private Pension contribution margin transformation. Some selling activities has been arrganged in this region and out of these cities during my duty. I became the second most successful sales manager in production performance rankings in 2011.

In this duty, I arranged companies budged,planning of education,measurement and evaluation of education. We made some contacts outside the company about education. Also we provided workers education development to senior management. We have interpreted the datas about pension legislation,social security,pension funds, financial markets, finanancial mathematics, basic economy,macroeconomic datas, estimation methods in financial markets, investor pyschology, time management, bacis management skills, team work. And we gave these lessons education to workers. In that time , I recorded workers educations into electronic environment with new project.In addition this, We started education with live broadcast and we measured it with this. And we started to publish economic reports in electronic environment for workers follow financial markets development easily.I gave lessons Pension System and Social Security system in Istanbul University Vocational School of Social Sciences with title of paid special instructor.

I prepared sales techniques, production training for Vakif Emeklilik’s recently joined sales and operastions staff. During my duty, I prepared some exams in certain periods for measurement of technical proficieny to sales staff. In addition to it, I related Pension system Detention Center for our companies Pension System intermediate seller.

I and my staff have interested Vakif Emeklilik’s over 20.000 TRL fund participants. I managed these people about their operational works, fund choices, financial consultancy with my staff. We pursue this work through my new project with audio recording system. In this wise,we increased service quality and and we saved time and budget. This work became Vakif Emeklilik’s first outbound call work.

I managed Vakif Emeklilik’s marketing activities about Private Pension, Life insurance and Personal Accident insurances in Gebze, Kocaeli, Adapazari, Hendek and Duzce. I took team management on November 2004. In that time Vakif Emeklilik owner of 24 direct selling team total. However, my handed team was the 22th place in sales rank. On 2005, I and my team made effective sales. After that we became first in production of Life Insurance. Also, in general performance we became 4th place.

I sold Vakif Emeklilik’s Private Pension productions in Vakifbank Mecidiyekoy and Kavacik branch offices. Especially, in that time my sales activity in Kavacik branch Office became case study and my company analyzed this model. And my company displayed this model to other sales workers. In that time, I completed all over the targets single in Istanbul. At the same time, Vakifbank Kavacik branch office has been involved in top positions.

I sold cumulative and noncumulative life insurances company due to Private Pension System does not start amaong the relevant dates. After the my company taking the permission for Private Pension I decided to depart from my company. Because, I want to work bank- backed private pension companies. Also, in that time I thought Ankara Pension Company will not take sufficient market share in this sector.And, Ankara Pension Company will not meet my career expectations. So I decided to resign from there.