FCA - Fiat Chrysler AutomobilesIntermediate Manufacturing Applications and Infrastructure provides technical and project related support for plant ICT applications and daily activities for the ICT Complex. Assists in support of all corporate IT systems including application integration, change management, incident management, problem resolution, and end user support. Provide 1st level support of all mission critical plant applications, ability to troubleshoot system issues, management/configuration for application access, and full end user support for plant staff and employees. These systems include but are not limited to; Mainframe integrated systems, PLC based Proprietary MES (FIS, AVI, PFCS, QAS), Andon Solutions, VMWare ESXi, Cisco Network Support, AD Account Management, Fortinet Firewall support, Qualys Vulnerability Tools, UNIX Systems, PC/Peripheral support, and Client/Server administration.

Client : FORD MOTOR COMPANYResponsibilities:Provide direct Face-to-Face world class end user support experience with an emphasis on quality resolutionsHelp improve end user’s productivity by completing triage, offering advice, teaching, and developing solutions to common challenges with office products and capabilitiesBreak / Fix skills for Desktops, Workstations, Notebooks, and Dell tabletsWorking with ticketing systems (BMC, SNOW, RequestCenter etc.)Provide hardware break/fix support and warranty support for current desktop, laptop, tablets, and workstation devicesProvide operating system and application support to diagnose and resolve unique, non-recurring problems.Reimage systems as requiredIdentify potential escalations and proactively alerts management as needed.Partnered, as required, with other IT teams as appropriate to ensure problem resolution is obtained and, if necessary, root cause is identifiedRecommend and/or perform upgrades on systems via SCCM & remote assistance.Work with procurement staff to purchase hardware and softwareComplete installation and testing of computers and peripherals within established standards and guidelinesInstalling VPN (Cisco AnyConnect) and deploying RSA tokens.Troubleshoot devices remotely and provide developer level support to setup environments based on user roles and needs.Provide basic support for mobile devices and printersProvide primary support to executive users

·        Unboxing new equipment’s.·        Setup more than 100+ users·        Capturing Serial information from various hardware components·        Powering down and boxing equipment·        Dropping off equipment·        Return defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to ensure proper spare parts levels·        Safely package equipment for branches and arrange for the transport of the equipment·        Setting up docking stations and desk phones·        Verifying Network Connectivity via command line interface (CLI)·        Worked with other members of the IT organization to provide solutions to user issues·        Provided direct Face-to-Face end user support experience with an emphasis on quality resolutions·        Completed installation and testing of computers and peripherals within established standards and guidelines.

·        Took up this new route in career to challenge my limitations and develop my interpersonal skills and communications, especially in regards to split seconds decision-making reviewing many resumes to select a perfect candidate for our client’s job orders.·        Experienced in full life cycle recruiting/ Talent Acquisition with specific focus to IT, Healthcare, Automotive, and Manufacturing & Engineering Industry. Highly competent senior professional with progressive growth and extensive experience in: Human Resources, Contingent Workforce Recruiting, IT Recruiting, Passive Recruiting, Social Recruiting·        Responsible for ensuring best in class recruiting practices, operational efficiency and effectiveness of the Talent Acquisition process (sourcing, screening, interviewing, Negotiating, extending offers, Pipeline, Onboarding, Exit Interviews.), with best practices via  Bullhorn Staffing and Recruitment Software.·        Responsible for creating project teams, Business Intelligence, Data Warehousing teams, Recruited Helpdesk, Full Stack Developers, Front-end and Back-end Developers, UI/UX Designers, Mobile Developers, Infotainment consultants, Business Analyst, Testers, Team Leads, Project & Program Managers, and Architects in various IT technologies.·        Scheduled phone, onsite and video interviews with vendors, candidates and hiring managers.·        Social Media Recruiting with a strong track record of using social media channels and related digital assets to support the identification and hiring of quality candidates.

Freelancer - Android/iOS/Web Developer, IoT and IT Support Engineer

Technical Support Engineer, for all IT related tasks including software installation (OS, MS Office, etc) and network-related issues. But in this company especially, I had to deal with blind and low vision products, both software and hardware.Providing privacy and independence to the visually impaired with the help softwares like ScreenReaders and Manginfiers of various brands and Braille related products like Notetakers and braille displays, Braille embossers and other daily items that are helpful to a visually impaired person. I have also done maintenance and repairs to hardwares in this firm and have also troubleshooting softwares issues in our specialized softwares. I was also part of the quality testing team to confirm the quality and standards of every product before releasing them to the end-user. I have also provided technical assistance via calls and remotely through various methods and apps based on customer satisfaction and ensuring the quality of assistance to its highest standards to yield the best results among the clients.I have also gained proficiency in braille language for both English and Arabic (reading and writing). Hence have provided workshops and presentations related to braille related items to all who seek its knowledge. o Performed quality assurance tests for various Operating systems related to company products.o Effectively communicated, documented, and validated software across departments and various manufacturing dealers directly.o Implemented video and photo editing skills to convey the issues found in bugs.o Discovered new bugs, regressed outstanding bugs, and investigated how to duplicate rarely occurring bugs consistently in timely fashion to meet short term deadlines.o Evaluate and test software, websites, and internal IT programs to verify programs function according to user requirementso Troubleshot software problems, using advanced computer or hardware knowledge to access developer tools (Java, C++, MySQL, etc)

-Android Quiz App Development(Front End and Back End)-Setting up on-site Linux servers(web,mail,file,etc)-In depth knowledge of the Joomla Content Management System.-Comprehensive database management and migration of web content from Joomla online server to on-site web server

Manager+Cashier