Joined National Telecom as the Assistant Divisional Engineer and served in the core ICT divisions of the department in 4+ years of full-time employment period at this organization which continues to enhance my expertise. Some of the key job roles are listed below:• Directly interact with the customers visiting in-person and on-call to note down the complaints, identify the root cause, and dispatch personnel accordingly for timely resolution within 24 hours. • Plan, design, build, and commission voice/data circuits on the NTC telephone and broadband communication network based on user requirements.• Ensure timely fault rectification for issues related to RDLU, MSANs, and MSAGs installed.• Plan and ensure the provision of optical fiber cable from the metro switches to the subscriber’s end for the installation of dedicated circuits.• Keep telecom nodes(MSAGs, OLTs etc.) up and connected always through Optical Fiber Cable ring connectivity• Co-ordinate with switching, transmission, and data departments of NTC in the designing and implementation of equipment and for the development of new telecom sites to enhance existing systems and to provide improved telecom services to NTC subscribers.

Joined PTCL as a Management Trainee via the Summit Induction Drive and Served as Assistant Business Manager Daska at the Daska (Rural) Sialkot exchange of the department in 2+ years of full-time employment period at this organization which gave me in-depth exposure and hands-on experience to the working of telecommunication network in Pakistan. Some of the major job roles for this position included the following:• Telecom infrastructure operations of the fixed-line network in the sub-divisional jurisdiction; including all Huawei, ZTE, and Nokia MSAGS and MSANS as well as EWSD exchanges• Plan and implement the migration of old legacy networks (like EWSD) to new and advanced next-generation network infrastructure (MSAGS and MSANS)• Plan and roll out the work for the rehabilitation of the secondary copper network to improve the quality of last-mile media and provide uninterrupted services to our customers• Streamline the customers’ record by resolving port mismatch issues for timely resolution of faults in the future• Meet KPIs regarding timely faults resolution of complaints and new connections installations in the area of his jurisdiction; capturing new business along with preventive maintenance of existing connections.

• Configuring and monitoring the inbound and outbound traffic within the organization and outside the organization through Firewall, routers, and switches.• Setup Video-con solutions in the organization through IP-Telephony.• Conversion of the Wired LAN network in the organization to a completely wireless environment from start to end. • Design and implementation of efficient bandwidth management for effective utilization by the employees according to their already monitored usage stats.• Ensure resolution of all communication and datacom-related faults meeting organizational KPIs• Worked on implementation and improvements in the operations of the network and integrated hardware and software.• Good Coordination with team members to make sure that networks are configured and giving optimal performance.

Education startup funded by Stanford University that teaches professional skills to students and corporationsCareer-Prep Fellow:Communication: Completed a competitive written application and interview process to be selected from over 600 applicants for intensive 3-month Fellowship funded by Stanford UniversitySkills development: Investing 150 hours in order to develop business skills (e.g., communication, leadership, problem solving, teamwork, etc.) that will help me make a deeper impact on the job

*A brief overview of the communication system in Pakistan.