 Serve as a representative for Miles Technologies' technical support team on IT projects in London. Collaborate with clients to determine their IT support requirements and worked in conjunctionwith remote staff to implement cutting-edge technology solutions. Troubleshooting and resolving a wide range of computer and network-related issues including routers, firewalls, Linux and Windows servers, Video Collaboration systems and VPN. Provide comprehensive technical reports and documentation with detailed high and low-level diagrams.

 Promoted local internet peering among network operators in the country. Coordinated and oversaw all activities associated with the network Infrastructure at different locations including Data Centers, Network Operation Center (NOC), and related network equipment that supports IXPN’s operations. Managed, assessed, and supervised departmental personnel, ensuring their performance and responsibilities align with achieving targets to fulfill organizational objectives. Responsible for coordinating management of monitoring solutions for all servers, network devices, links and power systems. Developed and implement routing best practices and configurations for optimal exchange routing. Liaised with members (Internet Service Providers and Content Networks) to ensure optimum, highly reliable peering service delivery. Organised workshops and facilitated training on Border Gateway Protocol (BGP), Internet Peering and IXP for Network operators. Delivered regular training sessions and coaching to the technical team. Designed, implemented, and managed high availability fiber optic metro links with ROADM, DWDM, EDFA and DCMs. Responsible for Level 3 (Escalated) Network Support. Responsible for Network design, Integration, testing and documentation.

 Responsible for coordinating management of monitoring solutions for all servers, network devices, links and power systems. Developed and implement routing best practices and configurations for optimal exchange routing. Liaised with members (Internet Service Providers and Content Networks) to ensure optimum, highly reliable peering service delivery. Organised workshops and facilitated training on Border Gateway Protocol (BGP), Internet Peering and IXP for Network operators. Delivered regular training sessions and coaching to the technical team. Designed, implemented, and managed high availability fiber optic metro links with ROADM, DWDM, EDFA and DCMs. Responsible for Level 3 (Escalated) Network Support. Responsible for Network design, Integration, testing and documentation.

 Managed Level 2 and level 3 IT Network support services. Implemented IT security solutions and maintained security of IT infrastructure against internal andexternal threats. Conducted multiple site surveys and supervised contractors implementing IT projects. Responsible for Network design, Testing and Documentation. Installed and administered Radio Communication System, Microwave links, Security Access ControlSystems, CCTV, Video Surveillance System, Asset Tracking System, and multi-screen video walls. Configured, installed and troubleshot issues on computer systems, networks, and servers.

 Carried out multiple site surveys and made necessary technical recommendations. Designed, Implemented and maintained clients’ networks (wired, wireless and VoIP solutions) Collaborated with programmers and other professionals on IT projects. Supervised technicians implementing IT projects. Prepared documents such as bill of quantity, technical reports and proposals, completion notes etc. Administered network switches, routers and server systems. Liaised with clients’ IT and Management staff in choosing IT solutions that best suit their corporateneeds.

 Installed and configured network devices, computer systems and servers. Delivered training for Cisco Networking Academy students in theoretical and practical lab classes. Organized and delivered corporate IT training. Carried out periodic and ad hoc network maintenance in line with established Service Level AgreementSLA.