Technical Support Engineer
Currento Frequent user of principle as well as customer site myPlant for condition monitoringo Alternator operational parameters monitoring & case study in special caseso Monitoring Generator Data, new additions of existing library as well as keeping recordo Assist AGM, Manager, Sr. Manager, Deputy Manager on all cases related to training for Jenbacher, Waukesha & CGT.o Handle in Principle training portal for OES, which includes User registration, access control, its troubleshooting, management, e-training. o Occasional Site visit for site performance review, investigation purpose and data collectiono RCA Analysis relate to parts handling, track record and maintenance of Failure partso Preparation of technical cases. Collect cases & data from Service departmento Assist in failure investigation, Case preparation, data analyzing, associating record of all failure modeo Providing Technical Support with expert technicians.o Technical/ Incident/ failures/complaint report writingo Vibration Measurement of Alternatoro Provide grease instruction of Alternator bearingo Megger and winding insulation of Alternator componento Alignment record of alternatoro Procurement of special electrical instruments & device occasionally o Maintain Electrical / Electronic master part list according to product compatibilityo Attend teleconference along with seniors, note action items for proper closure (relate to Electrical Issue)o Prepare presentation for all fleet level electrical issue cases for INNIO team delegation in Pakistan in co-ordination with DGM Services & AGM Technical CGTo Raise technical inquiries to principle for Field validation parts, site preparation, provide guideline to service engineer. Share and discuss performance of field validation parts with AGM/DGM/GM technical support o To assist AGM, Manager, Sr. Manager, Deputy Manager in Special workshop job executiono Relate to principle audit and ISO-audit (Workshop, Tool room, Part, technical and service)