Sidahmed Sidimahmoud Email & Phone Number

Edmonton, Alberta, Canada

• Performing installation and repair of equipment, materials and systems as specified in the work orders and project documentation• Assembles and install PoS equipment, Self Checkout (SCO), computers, Displays, networks, Printers, payment terminals, point of sale software and peripherals• Troubleshoot and fix problems related to computer network and point of sale (POS)• Replace varied pieces of IT equipment’s and provide training to customers• Computer deployment; Install and upgrade operating systems and software packages on equipment as necessary• promotes and adheres to company safety policies and procedures• inform of any problems or concerns with assigned projects• attend job meeting when required• Ensures all work is performed to company standards and quality installation techniques

Canada

• Working on ticketing system: receive and log the call on the ticketing system • Troubleshooting client software and hardware issues • Use available resources including documentations, Microsoft team, peer, and another team member to solve customer issues • Escalating tickets when the issue cannot be resolved during interaction, willingly asked for help from Team Leads or teammates when needed

Linkedin courses and certifications

Canada

Creating, modifying, and deleting user accounts, groups, computer accounts, organizational units (OUs), and other objects in the directory service database• Helping end users with issues related to their accounts or computers, such as resetting passwords or troubleshooting technical problems• Fix issue related to mailbox, mail contract and distribution group configuration• upgrade software packages for network devices and computers, install operating systems and other necessary applications• Providing technical support for user problems related to Active Directory or Windows Server applications• Designing and implementing security policies that conform to industry best practices and align with organizational risk management objectives• Creating, configuring, and administering Active Directory domains and forests,

Mauritania

• Researched and analyzed information, to resolve inquiries and complex problems• Provided direction and guidance to less experienced team members via peer coaching• Recognized and offered recommendations to improve processes• Ensured the availability of whole system platform and maintained up to date Logs• Collaborated with company's partners and exchanged Interconnection Invoices• Developed department budgets with a combination of best practice options and cost analysis based on business growth and evolving user requirements• Recommended hardware and/or software solutions for short- and long-range goals

Mauritania

• Configured and maintained network include cabling, configured switches and routers• Break / fix service of a wide variety of Point of Sale (PoS) equipment, PC’s, printers• Analyzed, diagnosed, and resolved problems with Windows servers, desktops, routers, switches, firewalls and another network equipment• Troubleshooting for Remote Desktop Connections for Network Failure, Firewall, Secure Socket Layer Certificate and Authentications• Resolved complex technical issues that arose on client computer using troubleshooting• Monitored daily backups, antivirus status, shared storage space and network activity

Mauritania

• Troubleshooting; tracked and documented all issues and resolutions during the shift• Completed ZTE safety orientation and exams successfully• Created online documentation to help employees resolve day to day issues• Performed network security administration duties to solve customer problems • Managed and maintained work environment according to the company standards

Computer Network Administrator Certificate, Information Technology

Server Administration Virtualization Service Desk Fundamentals Local Area Networks Technical Project Client/Server Fundamentals Linux.

Bachelor'S Degree, Information Technology