Jennifer Eng Email & Phone Number

• Advanced from Business Analyst to Lead BA on a modernization project for a Federal client, then to Chief Product Owner when a second federal client contracted to leverage the same IT system,
• Managed priorities and delivery for multiple projects with overlapping/conflicting schedules,
• Organized end-to-end modernization effort for long-standing Federal client’s full-lifecycle Grants Management system and directed requirements gathering with multiple client-user and end-user groups… Show more
• Organized end-to-end modernization effort for long-standing Federal client’s full-lifecycle Grants Management system and directed requirements gathering with multiple client-user and end-user groups through JAD, design.
• Acted as client POC for projects (Product Owner) and represented project and REI in front of client in activities such as incremental and final reviews/demo,
• Mentored/trained onboarding team members (BAs, Developers, QAs, Communications team, and Training Specialists),

Herndon, VA

• Recovered over $100,000 in revenue loss due to errors by analyzing account data, interface and usability feedback, and invoice auditing for Virginia State Government clients and Federal clients,
• Prevented further revenue loss due to errors with implementation of process and system improvements,
• Leveraged Business Process Reengineering methodologies to improve process efficiency from task order execution to accounts payment return,
• Participated in business requirement gathering,… Show more
• Participated in business requirement gathering, analysis, user story drafting, requirement traceability matrix (RTM), solutions deployment, monitoring and testing,
• Managed client and supplier communications and resolved many crucial issues among areas such as requirement vs function, service level agreement vs service level and planned budget vs actual billing,

Bethesda, MD

• Gathered requirements from Principal Investigators and research associates for research projects involving Chromatography,
• Conducted lab experiments to determine partition coefficients between chemicals during mobile and stationary phases,
• Recorded experiment process details, then analyzed and interpreted chromatography results for research conclusion and professional journal publications,
• Configured and operated centrifuges and other specialized machinery within the lab,
• … Show more
• Presented section progress to Principal Investigators and research associates,

Bachelor Of Science (Bs), Applied Information Technology

Education record