Jennifer Eng Email & Phone Number

• Advanced from Business Analyst to Lead BA on a modernization project for a Federal client, then to Chief Product Owner when a second federal client contracted to leverage the same IT system,• Managed priorities and delivery for multiple projects with overlapping/conflicting schedules, • Organized end-to-end modernization effort for long-standing Federal client’s full-lifecycle Grants Management system and directed requirements gathering with multiple client-user and end-user groups… Show more • Advanced from Business Analyst to Lead BA on a modernization project for a Federal client, then to Chief Product Owner when a second federal client contracted to leverage the same IT system,• Managed priorities and delivery for multiple projects with overlapping/conflicting schedules, • Organized end-to-end modernization effort for long-standing Federal client’s full-lifecycle Grants Management system and directed requirements gathering with multiple client-user and end-user groups through JAD, design review and validation, UT/UAT, and PRR,• Acted as client POC for projects (Product Owner) and represented project and REI in front of client in activities such as incremental and final reviews/demo,• Mentored/trained onboarding team members (BAs, Developers, QAs, Communications team, and Training Specialists),• Worked with Communications team to develop change management material for end-users, and• Played lead role in other activities such as document/user story creation, process diagram/wireframe drawing, UAT scripts, public project material authoring, project planning, and schedule/plan release. Show less

Herndon, Va

• Recovered over $100,000 in revenue loss due to errors by analyzing account data, interface and usability feedback, and invoice auditing for Virginia State Government clients and Federal clients,• Prevented further revenue loss due to errors with implementation of process and system improvements,• Leveraged Business Process Reengineering methodologies to improve process efficiency from task order execution to accounts payment return,• Participated in business requirement gathering,… Show more • Recovered over $100,000 in revenue loss due to errors by analyzing account data, interface and usability feedback, and invoice auditing for Virginia State Government clients and Federal clients,• Prevented further revenue loss due to errors with implementation of process and system improvements,• Leveraged Business Process Reengineering methodologies to improve process efficiency from task order execution to accounts payment return,• Participated in business requirement gathering, analysis, user story drafting, requirement traceability matrix (RTM), solutions deployment, monitoring and testing,• Managed client and supplier communications and resolved many crucial issues among areas such as requirement vs function, service level agreement vs service level and planned budget vs actual billing,• Acted as the bridge between project team and finance department to make the full cycle better connected,• Guided State and Federal customers in performing UAT, smoke testing, load testing, form data retrieval verification, and test automation,• Conducted monthly scans and analytics on hosted webpages and online credit card transaction components,• Worked as the point of contact for Statements of Work, Purchase Orders, and task pricing for Virginia State BPA task orders, and• Supported a successful CMMI Level 3 audit and recertification by assisting in document preparation, organizing and documenting meetings, and facilitating inspections. Show less

Bethesda, Md

• Gathered requirements from Principal Investigators and research associates for research projects involving Chromatography,• Conducted lab experiments to determine partition coefficients between chemicals during mobile and stationary phases,• Recorded experiment process details, then analyzed and interpreted chromatography results for research conclusion and professional journal publications,• Configured and operated centrifuges and other specialized machinery within the lab,•… Show more • Gathered requirements from Principal Investigators and research associates for research projects involving Chromatography,• Conducted lab experiments to determine partition coefficients between chemicals during mobile and stationary phases,• Recorded experiment process details, then analyzed and interpreted chromatography results for research conclusion and professional journal publications,• Configured and operated centrifuges and other specialized machinery within the lab,• Presented section progress to Principal Investigators and research associates,• Researched solvent combinations and column architecture,• Participated in drafting professional journal papers, and• Listed as co-author on a published medical journal for Countercurrent Chromatography. Show less

Bachelor Of Science (Bs), Applied Information Technology

Education record