Eng Keong, Thong Email and Phone Number

Acts as a liaison between Prepaid Marketing and technical teams (Network & IT departments) andaccountable for Prepaid Go-To-Market product lifecycle (concept to system readiness) and end toend customer experience. Drives and recommends holistic system solutions and develop platform initiatives. Minimize investments through sweating current assets/resources and implementing first time rightmethod. Provides leadership and drive new prepaid products rollout from concept to systems/solutionsdeployment within stipulated timeframe. Coordinate, assess, and communicate across divisions (Business, Network Operations, IT Teamsand Sales & Services) to meet revenue target and business growth. Responsible for defining product requirements (Product Definition Document), system testing (UserAcceptance Test), and production testing. Accountable for service performance, housekeeping, and revenue. Ensures accurate product behaviour and excellent customer experience through testing, productreview, and customer feedback Work with internal/external stakeholders to ensure every touch point delivers a consistent customerjourney. User Interface (UI) and User Experience (UX) strategic development for self-servechannels such as Mobile Apps, UMB, IVR, Online Store & corporate website.

Based @ customers places, Maxis and Digi

Business Recovery and Continuity Services