Visionary leader who translates the 3DTECH vision into reality through strategic partnerships, market expansion, and revenue generation.*Plays a key role in establishing the company's vision and long-term goals.*Contributes significantly to the initial strategy and direction of the business.*Focuses on driving the company's growth by securing new partnerships and clients.*Identifies potential markets and opportunities for expansion.*Builds strong relationships with key stakeholders, including investors, vendors, and partners.*Negotiates and closes deals to generate revenue and expand the company's reach.*Develops and implements business development strategies aligned with the overall company goals.

Owns and manages a group of retail stores, overseeing daily operations and strategic direction.Responsible for profitability, staff performance, inventory control, and customer satisfaction across multiple locations.

-Develop business and marketing plans in coordination to achieve revenue goals.-Analyze the current and past budgets, expenses, sales, revenues and product deficiencies in order to provide recommendations for business growth and problem resolution.-Research the market for identifying new business opportunities.-Explain prospective clients about the advantages of the products or services offered and follow up with them in order to close the business deals.-Develop business proposals for new and existing customers.-Develop creative strategies to retain the clients including interviewing them to take their feedback and incorporate it into the growth plan.-Prepare the annual marketing budget and track the expenses against the budget.-Develop strong customer relationships in order to generate high volume of prospective clients.

•Manage information technology and computer systems.•Plan, organize, direct, control and evaluate the operations of information systems.•Develop and implement policies and procedures for computer systems operations and development.•Meet with managers to discuss system requirements, specifications, costs and timelines.•Hire and manage information systems personnel and contractors to design, develop, implement, operate and administer computer and telecommunications software, networks and information systems.•Control the computer systems budgets and expenditures•Manage ERP systems, Office 365

Major Job Responsibilities:- Design and Implement Microsoft System Center Service Manager 2012 based on:o Service Desk Managemento Incident/Problem/Change/Config Managemento Desktop/Laptop/Mobile Deviceso Business Relationship Managemento EUS Project Delivery Dealing with MS Service Manager Ticketing System by SharePoint 2013 administration. Mapping ITIL Change Management process to the features of SCSM Ability to work collaboratively with business stakeholders, end users to provide maximum business systems up time & performance. Managing a team of help desk to provide IT design & operational support for all Business IT infrastructures. Oversee help desk support to ensure that end user problems are resolved in a timely & effective manner. Communicate effectively with customers & stakeholders to assess support needs, assist in the identification of technology needs, & respond to customer/ users service concerns. Train & guide support specialists to effectively utilize help desk problem-management process (the identification, prioritization, escalation and resolution of end user help requests) to ensure quick & accurate responses to all end users, while emphasizing a customer / users focused attitude. Track & analyze support calls & information requests to identify areas of need & create strategies to enhance end-user capacity & end-user reliance on support personnel. Develop & maintain comprehensive documentation, including: operations guidelines and procedures, inventory checklists, deployment guides, budget information, training guides. Measure & report on unit performance via metrics & indicators of service level activity & customer satisfaction. Provide regular helpdesk performance and utilization reports to leadership. Facilitate equipment, services, & software purchases & implementation, & manage inventory & licensing reconciliation’s.

build KidZania Cairo IT Infrastructure.

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