Brian England Email & Phone Number

Austin, Texas Area

• Install and test customer network equipment. • Troubleshoot routing and configuration issues when dispatched for customer trouble tickets. • Capable of working in all types of commercial building and settings. • Test and turn up of Cisco Fiber BPX equipment • Ability to terminate provider Augment cabling in our Network cabinets in the Central Office. • Worked over night maintenance windows to install and test new circuits in the Central office. • Responsible for maintaining 15 Central Office locations in the Austin market. • Worked with Adtran and Nokia Deslam equipment and all of the associated network cards. • Installed and tested new DS3, DS1 and T1 circuits in the Central office. • Executed test and acceptance of circuits with the Provider and our Engineers • Ran cable for new installs, generally in office building from the Telco room to customer’s suite. • Managed the inventory for my company vehicle and the Austin area storage locker. • Scrubbed orders and trouble tickets to validate dispatches. • Performed proof of concept installs for new customers. • Provided information and necessary steps for creation and upgrades of installation documentation.

Austin, Texas Area

• Install computer networks such as local area networks (LANs), wide area networks (WANs), the Internet, intranets, and other data communications systems. • Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization. • Monitor network usage and security. • Ensure networks are running smoothly. • Troubleshoot and restore systems after crashes. • Supervise help desk technicians. • Ensure systems comply with industry standards. • Restore protocol. • Managed day to day work flow of the team • Escalation point for problematic sites and IP allocations, Proof of Concept installations and Pilot sites. • Troubleshoot MPLS routing issues, dedicated T1 interface build on redbacks, VIP routing and other installation issues. • Revised Installation summaries and IP allocation documents. • Maintained Pro Installation Failed Installation tracker, in order to improve our success rate and reduce failed installations. • Created installation summaries and IP allocation documentation for new customers. • Maintain a thorough understanding of the basics behind the Internet and its workings (DNS, Security, • IP Routing, HTTP, VPN, Email Routing, SPAM, etc.) • Configure and setup Cisco Firewalls, VPN Concentrators and Security appliances for access to vital • business applications • Design, setup and configure complex switching environments • Configuring and installing client and server network software for upgrading and maintaining network • Supervising the administration of systems and servers related network to ensure availability of services to authorized users. • Maintain network security through proper configuration of VPN and Firewalls • Ability to communicate in an understandable, polite and friendly manner, both written and verbal • Strong organizational skills and ability to multi-task in a small business environment

Austin, Texas Area

• Worked in conjunction with Field Service Technicians to install, test, turn up and troubleshoot various customer’s internet solutions.• Ability to analyze, troubleshoot and make configuration changes to networks with mixed protocols and media.• Solved routing problems by troubleshooting ip routing, equipment and configuration issues.• Performed a variety of network testing, unique to each customer, to verify network connectivity and routing protocols, including dial up and wireless back up solutions. • Composed feedback to leads on improvements to our install summaries. • Submit feed back to our Network and Design Engineers on template and configuration fixes and ongoing issues.• Comprised configuration changes to equipment using a variety of different methods including TFTP, CLI changes, copy and paste and uploading via GUI interface.• Utilized our dslam utility to resolve circuit build issues, which included backhaul and VPI/VCI corrections.• Received calls from unhappy end users, took ownership of the customer’s issue and resolved the customer’s issue in a timely manner.• Configured a variety of modems, routers and switches, using known templates, including Cisco 1841, 1921, 881, 887, 2960, Adtran 3120, 3130, Fortinet 80CM and FortiWIFI, Motorola/Netopia 2247, 3346, 3366, 4622 and 4652 and Samsung IBG1000.• Built Dedicated Circuit Edgenets on our blade servers using a variety of protocols, including frame and MLPP.• Coordinated the install of Pilot sites with Design Engineer and on site Technician.• Detected template configuration flaws, corrected and sent correspondence to engineering for template repair.• Co-wrote install and troubleshooting documentation for our DS3 turnups.• Improved network design by recommending the correct equipment for improved network performance.• Compiled weekly time and material reports and submitted to my Manager for his weekly staff meeting.

Austin, Texas Area

• Provided quality customer service as a Tier 2 iOS advisor.• Ability to provide customer with advanced troubleshooting, when Tier 1 advisors have exhausted their troubleshooting knowledge.• Utilized superior communication and positioning skills, to resolve issues with customer’s who requested to speak with a supervisor.• Directed Tier 1 Advisors on proper positioning, troubleshooting steps, and which Knowledge Base article would best resolve the customer’s issue.• Accepted calls from Advisor’s whose customer requested to speak with a Supervisor/Manager.• Owned cases from beginning until completion of resolution of customer’s issue.• Communicated with AT&T Senior Technicians to help customer resolve account and network issues.• Advanced knowledge of Apple iOS software and the devices that utilize it, such as the iPhone, iPad and iPod touch.• In-depth troubleshooting of iTunes on Windows XP, Vista and Windows 7 along with Mac OS 10.5-10.6.5.

Austin, Texas Area

• Specialized as an installation technician for Time Warner Cable.• Installed phone, high speed data, wireless networks and video equipment.• Culpable for the proper installation and operation of all equipment.• Established the customers wireless network.• Capable of troubleshoot data, video, phone and wireless problems.• Interviewed and trained prospective Technicians.• Maintained all job oriented paperwork and was responsible for collecting C.O.D.’s from customers.• Created excellent customer relations in a very short time, this was essential, especially when working in someone’s home.

As a manager I handled the daily duties of opening and closing the store. Bank deposits, inventory, transfers of merchandise, inventory, coordinated deliveries with the warehouse and transfers between stores, handled any customer problems or complaints, as well as exchanges or warranty claims.

Manufactured, cut and machined parts to be welded. Assembled finished parts using TIG and MIG welding techniques on a varieties of metals, aluminum, stainless steel, mild steel and titanium. Assembled all finished products from blueprint. Completed jobs from start to finish included all associated paperwork that was included in the step by step process. Manufactured these parts for the high tech computer industry, oil industry and aviation applications.

Schedule shift and work assignmentsSupervised production, maintenance and material handlingWelded on all parts produced by the shop both manually and with the robotWorked with welders and management to meet scheduled quotasMaintained a constant floor presence to ensure equipment and personnel were working to their full potential Tasked with the shut down of plant equipment and securing the property at the completion of the work dayAssisted maintenance department with the repairs of the manual and robotic welding machinesDirected the conveyance of material to and from work stationsParticipated with management to find weak areas and or personnel in production and make the necessary improvementsProposed equipment upgrades to make the robot welders more efficient and cost effective Handled technical and non-technical issues involving productionConducted weekly production meeting with welding staff

Scheduled subcontractorsCalculated project budgets with my partnerManaged material costs and purchasingPerformed finish work

Appraised potential projectsPrepared billings and invoicesProject management Purchased and budgeted all building materialsExpedited completion of all projects

Maintained tight tolerances and X-Ray quality weldsPrepared welding chambers for each different partEnsured proper fit up of each engine housing component Completed all surface preparation prior to fit up and weldingEnsured timely completion of all projectsGenerated proper documentation for each welded component

Jobs too numerous to list, please see resume.

Information Technology

Applied Science Degree, Computer Aided Drafting, Project Management