Brian Engle Email & Phone Number

Miami, Florida, Us

Orlando, Florida, Us

Guaranteed seamless delivery of excellent customer services to achieve client satisfaction via effective collaborations with airport stakeholders and through various service standards, such as Safety, Comfort, Ease and Speed. Key Accomplishments: ► Supervised professional team of 110 talented employees providing excellent customer service to all passengers at Orlando International (MCO), the 7th busiest airport in the world.► Increased brand value to the nearly 50 million passengers/year visiting Orlando Airport by creating, developing and managing social media channels, airport communications, and airport ambassadors. ► Set standards and goals for real-time airport success by working closely with entire Airport Leadership Team, Board of Directors, and Key Stakeholders.► Modified essential operations for Safety, Comfort, Ease, and Quick Service Standards by preparing functioning teams of various airport departmental heads.► Accredited by J. D. Power and Associates as the finest mega-sized airport in 2017 and 2018 for consistently achieving exceptional customer satisfaction.► Developed airport-wide recognition program to support employee engagement and boost customer experience.► Headed newly formed Customer Experience Department in 2014 using previous leadership experience.

Dallas, Tx, Us

Leveraged administrative skills to effectively manage significant operations of a major Southwest Airlines station after Southwest had acquired AirTran. Key Accomplishments: Southwest:► Played crucial role in ensuring safe operation of 100+ daily flights while supervising team of over 500 personnel.► Combined Airtran Airways Orlando operations with Southwest Airlines bringing on 50 new flights and 220 workers.► Measured KPIs based around on-time performance, baggage performance, customer satisfaction and NPS scores.AirTran:► Maintained $21MM yearly budget monitoring P&L to be always within or under budget. ► Supervised 220+ workers of second-largest station in AirTran Airways system.► Achieved and surpassed goals staying under budget while guaranteeing safe operation of 65 daily flights.► Known as best big station twice in 2010 in customer satisfaction surveys.

Atlanta, Georgia, Us

Utilized strong attention to detail and managerial skills for handling key operations of 10th largest station in Delta Air Lines system. Key Accomplishments: ► Managed over 240 staff members and $26M yearly budget.► Led ground operations and passenger contracts for several international airlines.► Built excellent relationships while mentoring team members and ensuring team development and career growth.

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Managed and directed the sixth-largest station in the Northwest Airlines system, with over 140 employees and an annual budget of $18 MM.► Successfully led the 1st major station integration of Northwest Airlines operations to Delta Air Lines in 2009.► Oversaw and successfully guided the entire station through the unprecedented changes that the events of September 11, 2001, brought to the entire airline industry.► Worked with Disney in developing and implementing remote passenger check-in at the cruise port and at 19 Disney resorts which led to increased efficiencies in passenger processing and baggage screening.► Maintained close customer contacts and facilitated new corporate customer contracts. ► Recognized as “Station of the Year” by corporate executives in 2006 and 2007.► Selected to chair and lead OIA Management and Security Councils in 2002 and 2006. ► Facilitated an increase in employee morale through close communications and personal involvement in daily operations.

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Managed and directed all facets of a large passenger airline operation, including the overseeing of 15 employees and a budget of $2.6 MM annually.

Directed, managed, and maintained eleven station operations across the country in support of major passenger and overnight air cargo contracts worth in excess of $30 MM annually. ► Headed up, established, and implemented a management team for newly awarded Asian passenger and cargo carrier operations totaling 65 flights weekly.► Annually coordinated and led an eleven-day “peak season” operation for the United States Government.► Marketed, developed, and established an interline baggage service contract with DFW International Airport. ► Maintained customer satisfaction through close communication and quick response to customer needs.