• Bringing operational excellence to a team that handles a large volume of incoming requests from law enforcement, and ensuring that all requests are scrutinised and handled in strict accordance with applicable law, our terms of service, and our law enforcement guidelines.• Clearly responding to process and policy questions from law enforcement, government agencies and internal parties, both in writing and over the phone.• Working with a cross functional team, drive improvements to… Show more • Bringing operational excellence to a team that handles a large volume of incoming requests from law enforcement, and ensuring that all requests are scrutinised and handled in strict accordance with applicable law, our terms of service, and our law enforcement guidelines.• Clearly responding to process and policy questions from law enforcement, government agencies and internal parties, both in writing and over the phone.• Working with a cross functional team, drive improvements to policies and processes to support operations gain.• Maturely handling sensitive issues that include child exploitation, terrorism, a variety of religious and political views, violence and adult content.• Liaison/outreach with Law Enforcement agencies to educate them on how to submit data requests properly, troubleshoot and assist on emergency cases.• Ensuring compliance for European Union data protection laws.• Point of contact in several internal matters, for example: alignment between teams, review of feedback from suppliers, tester of new tools/systems, transparency report to the public, proposal and reviews of new dashboards.• Collecting and presenting data analysis of current case volume also helping to forecast queue status to the team on a monthly basis. Show less

• Give training to seniors and new employees in different markets. • Audit – Review sample of work done by the team, ensuring 95% of quality compliance. • Develop workflow (department level) with the objective of improving the process flow. The work is done in direct partnership with the client (Facebook).• Assessed requests from law enforcement agencies across EMEA and APAC regions.• Monitor and respond to emergency requests (10 min handling time per case with 98%… Show more • Give training to seniors and new employees in different markets. • Audit – Review sample of work done by the team, ensuring 95% of quality compliance. • Develop workflow (department level) with the objective of improving the process flow. The work is done in direct partnership with the client (Facebook).• Assessed requests from law enforcement agencies across EMEA and APAC regions.• Monitor and respond to emergency requests (10 min handling time per case with 98% satisfaction rate).• Ensure all work is performed in accordance with SLAs and quality metrics of 95%. • Assess 900 number of requests/month from law enforcement agencies across EMEA and APAC with 95% satisfaction rate. Show less

• Review agreements and orders to ensure all legal requirements are met and documentation is complete with 90% satisfaction rate.• Complete analysis and investigation of queries related to specific Microsoft Business Programs, Orders and Contracts.

• Resolving user’s IT related problems by means of a first-time fix or by dispatching for on-site support with 90% satisfaction rate.• Ensure Quality standards are adhered to regarding both cases and calls.• Provide support to multiple desks.

• Agent responsible for Traffic Incident Reports (Sep 2013 - Feb 2014)-Responsible for on-site data collection with regard to traffic accidents. • Duty agent (Jul 2013 - Sep 2013)-Responsible for coordinating traffic agent teams (operations and traffic logistic surveillance).• Traffic Agent (Aug 2011 - Jul 2013)-Checking documentation, inspecting vehicles and overseeing seized vehicles.-Developing programmes and activities such as safety awareness education.

• Experience with Agricultural Land Allocation: projects in rural settlements.• Drawing up maps with ArcGIS software.• Developing and implementing environmental projects and diagnostics of land viability, profitability and sustainability.

• Carrying out activities aimed at Cartography and GIS.• Drawing up maps with ArcGIS software.• Developing and implementing environmental projects and diagnostics of land viability, profitability and sustainability.

• Participating and integrating Speleological Maraba Core (NEM): Conservation of cave systems and cave eco-systems.• Carrying out and prospecting activity reports.• Mapping of underground cavies.• Developing civic life and employment opportunities.