Eric Ngo Email & Phone Number

Toronto, Ontario, Ca

Toronto, Ontario, Ca

Accountable for accelerating Connected Home revenue growth through Field Sales and Outbound Telesales channels

Toronto, Ontario, Ca

As part of the Service Expansion team, I will be standing up new programs and tools aimed at accelerating growth in expansion markets and new home construction.

Toronto, Ontario, Ca

• Winter 2021 Ted Rogers Business Excellence Team Award for supporting the Port Protect and Advantage Mobility workstream• Manage R4B sales enablement, operation and communication strategies for major launches including 5G, Fixed Wireless Access and Sales Transformation• Subject matter expert in Wireless products, services and pricing who influences decisions by Business Economics and Product Management• Effectively lead cross-functional alignment between Sales, Service, Product and Marketing teams• Simplify the delivery of change requirements from product, commercial strategy or IT and further support teams by facilitating impactful frontline training

Toronto, Ontario, Ca

• 2019 Q1 Program Execution Excellence Award• Implemented Voice of the Front-Line for SMB Sales; an intake process for sales teams to share new ideas on processes, marketing campaigns, tools enhancements and more• Define simple & innovative processes to increase efficiencies and improve user experience• Adjudicate Small Business Wireless and Cable offers with cost benefit analysis• Represent Direct Sales channel and partnership with Product, Pricing and Marketing to drive solutions into the business• Build mitigation plans based on risk assessments • Communication lead for Retail and Direct Sales channels• Act as a change leader, supporting sales channels during times of transition to ensure strong buy-in

Toronto, Ontario, Ca

• Lead and/or participate in programs and projects designed to eliminate inefficiencies, control risks and losses• Manage Dealer & Partner Retail fraud, risk and compensation inquiries• Actively participate in team projects, which may include discussions with IT partners and vendors on requirements and solution design as it relates to system upgrades• Identify opportunities for improvement with focus on fraud/risk while ensuring alignment with Retail Operations• Increase application utilization by developing training documents, presentations, retail visits and social media• Maintain performance reporting and liaise with business partners to assess trends that may impact the business

Toronto, Ontario, Ca

• Support the development of various operations policies and monitor compliance• Research new technology for business performance and improvement• Increase application utilization and operational efficiencies• Develop reports according to the business requirements• Point of contact for fraud and compensation inquiries• Enroll web security programs and processes (2 factor authentication)

Toronto, Ontario, Ca

• Minimized company losses through a combination of proactive fraud detection, risk mitigation, education, analysis and trends while identifying loop holes and process gaps.• Provided critical information to legal, fraud investigators and corporate security• Perform transaction verification with other financial institutions to assess legitimacy of transactions• Educated victims on consumer fraud prevention best practices

Toronto, Ontario, Ca

• Specialized in Wireless products and exceeded sales targets by 200% month over month• Top 10 in Customer Care’s Circle of Champion• Appointed as Sales Lead to motivate, support & coach a team of 20 consultants.• Achieved top scores in CMP while building rapport with a variety of customers• Selected for the Retail Retention pilot to train retail staff with CRM tools, retaining cable customers and providing constructive feedback to head office• Elected for Voicebox Committee to collaborate on process gaps in delivering the most exceptional customer experience

• Maintained knowledge of relevant legislation, political situations & other factors that could affect the movement of freight• Negotiated contracts, transportation & handling costs• Arranged and monitored air, sea and ground transportation• Prepared documents to meet customs requirements, packing specifications and compliance with oversea countries’ regulations

• Specialized in Teppanyaki cuisine, a Japanese style that uses an iron griddle to cook food.• Maintained expenses below budget through accurate planning, waste reduction, purchasing, and cost-effective operating procedures.• Planned menus, estimated food and beverage costs, and purchased inventory• Recruited, hired, scheduled, and motivated a staff of up to 20 employees

Culinary Arts/Chef Training

Education record