➢ Provided technical assistance and support to employees, resolving hardware and software issues, and ensuring optimal computer system performance, contributing to increased productivity and efficiency in the workplace.➢ Provided expert remote support, troubleshooting and resolving complex technical issues, and ensuring seamless desktop operations for remote workers and clients.➢ Provided remote desktop management and support, with extensive experience utilizing industry-leading tools such as Any Desk, TeamViewer, Google Chrome Remote Desktop, and Microsoft Remote Desktop Protocol (RDP), to deliver efficient and secure remote access and technical support solutions.➢ Proficient in IT Service Management tools, including Zoho ManageEngine Plus, with experience in incident management, problem management, change management, and service desk management, leveraging these tools to streamline IT operations, enhance efficiency, and deliver high-quality support services.➢ Provided technical expertise in network troubleshooting, configuration, and maintenance, ensuring seamless connectivity and driving business efficiency.

➢ Proficient in configuring and installing a wide range of hardware and software components to ensure optimal system performance.➢ Experienced in troubleshooting and resolving technical issues related to hardware and software installations.➢ Skilled in managing vendor relationships to ensure timely delivery and quality of products and services.➢ Experienced in negotiating contracts and monitoring vendor performance to meet organizational goals.➢ Expert in diagnosing and resolving technical issues to minimize downtime and enhance system reliability.➢ Proficient in conducting thorough troubleshooting processes for both hardware and software problems.➢ Experienced in overseeing the lifecycle of IT assets, from procurement to disposal, ensuring efficient utilization and compliance.➢ Adept at maintaining accurate inventory records and optimizing asset performance through regular audits and updates.

➢ Provided technical assistance and support to employees, resolving hardware and software issues, and ensuring optimal computer system performance, contributing to increased productivity and efficiency in the workplace.➢ Set up and configured email clients, ensuring secure and efficient communication.➢ Developed and maintained comprehensive documentation for IT systems, software, and processes, ensuring accuracy, clarity, and accessibility for diverse audiences