Ahmed Essam Email & Phone Number

Dubai, AE

Dubai, United Arab Emirates

• Responsibilities:
• Provide subject matter expertise on the configuration of SOTI MobiControl Mobile Device Management software to meet project deliverables, which include activities such as software installation, application.
• Undertake Discovery Calls with customers to gather requirements for Work Orders.
• Complete Scope of Work documents details detailing the works agreed with customers and recommending necessary products and services… Show more Responsibilities:
• Complete Scope of Work documents details detailing the works agreed with customers and recommending necessary products and services to enable the sales account manager to produce a timely and accurate quotation.
• Carry out Work Orders, taking the form of Implementations, Migrations, and Upgrades to SOTI software both remotely and on-premises, at a time and place to suit customer and business needs.

Kuwait

A Systems Engineer who is the key point of contact for administrating, upgrading, troubleshooting and supporting Citrix fully integrated Digital Workspace solution. Enabling company staff to utilize EUC technologies for seamless user experience. Maintaining functionality of mobile, virtual, and web enterprise apps and virtual desktops.

Cairo, Egypt

A Systems Consultant who leads the Enterprise Mobility team and responsible for designing, implementing, documenting and supporting end-to-end EMM solutions, also the owner of the Project Management tasks and Pre-Sales activities.

Cairo, Egypt

An Implementation Engineer who provides architectural design, implementation and support for multi-vendor Cloud products, also responsible for Pre-Sales activities including presentations, demos and Proof-of-Concepts.

6th Of October City, Egypt

• Responsibilities:Maintain the Production Systems 24* 7:
• Ensure accurate data delivery and on time service availability according to the agreed SLA with business for Integration & Provisioning and within timeframe, Integration & Provisioning systems and acting on daily.
• Attend all technical planed… Show more Responsibilities:Maintain the Production Systems 24* 7:
• Attend all technical planed handover sessions ensuring awareness of business behind them and ensure understanding health check results and how to handle process faults.
• Ensure proper communication with customers, other teams in case of reporting production problem, unplanned outages to communicate the impacted services, and keep business updated by progress.
• Ensure on time support delivery and fixes of individual service requests with a proper follow-up with other teams.

6th Of October City, Egypt

• Responsibilities:
• Receiving, acquisition, forwarding, handling and closing-off of every description among compliance with defined rules.
• Monitor and track ticket system, email system, phone and fax for incoming Incidents and Requests according to SLA.
• Inform IMS (Incident Management and Support Team) via phone about Critical Incidents.
• Review ticket answers from underlying support levels.
• Liaising with other support groups in assisting with the resolution of SRs where… Show more Responsibilities:

Postgraduate Diploma In Information Technology Management And Innovation

https://www.tudublin.ie/

9-Month Scholarship Diploma In Computer Networks Administration

http://www.iti.gov.eg/

Bachelor Of Science Degree In Communication And Information Engineering, Major: Computer Networks

http://engfac.mans.edu.eg/en

Basic Education (Primary And Preparatory Stage), And Secondary Education