In my capacity as a Quality and Safety Analyst at Snack Video, I specialize in the vigilant moderation of content quality and safety within the short video platform. Operating under a set of rules crafted by the parent company and tailored to align with Pakistani cultural norms, my role is pivotal in ensuring a secure and culturally sensitive digital environment.

•Specialize in meticulous content analysis across major social media platforms such as Facebook, Instagram, Twitter, TikTok, Snack Video, and YouTube.•Proactively identify and combat hate speech, and inappropriate, pornographic, and child abuse content to maintain a safe online environment.•Promptly report concerning content to respective platforms for swift action.•Manage a comprehensive complaint management portal to ensure efficient reporting and tracking of inappropriate content.•Collaborate seamlessly with a dynamic team and provide direct reports to both the Director and Director General.•Facilitate streamlined communication processes for quick decision-making and effective content moderation strategies.•Oversee file indexing for meetings with high-level executives to enhance organizational efficiency.•Meticulously organize and maintain crucial information for seamless interactions and informed decision-making.•Passionate about leveraging skills to contribute to online safety and foster a positive digital space for users in Pakistan.

•Monitor and address illegal content on the platform (Bigo Live, Likee, IMO), including but not limited to images and videos, to ensure compliance with content standards.•Responsible for ensuring the security and integrity of platform content.•Examine multimedia content (videos, images, and text) and implement content quality checks, guaranteeing adherence to Content Moderation Guidelines.•Review the reported content within agreed turnaround times and standards of quality ∙ Learn and use various internal tools to review and moderate content on the platform ∙ •Communicate and collaborate effectively with teammates and cross-functional teams ∙•Collect the illegal keywords and add and maintain the regional sensitive vocabulary periodically.•Collect the local cultural customers, policy information and news, and report & feedback on time

•Manage a large amount of incoming phone calls.•Identify and assess customers' needs to achieve satisfaction.•Provide valid, accurate, and complete information by using the right methods/tools.•Handle customer complaints, provide appropriate solutions and alternatives within the time limit; and follow up to ensure resolution.•Keep records of customer interactions, process costumer accounts, and file documents.