Akmal Khan Email & Phone Number

Islamabad, PK

Islamabad, Pakistan

Islāmābād, Pakistan

In my capacity as a Quality and Safety Analyst at Snack Video, I specialize in the vigilant moderation of content quality and safety within the short video platform. Operating under a set of rules crafted by the parent company and tailored to align with Pakistani cultural norms, my role is pivotal in ensuring a secure and culturally sensitive digital.

Islamabad, Pakistan

• Specialize in meticulous content analysis across major social media platforms such as Facebook, Instagram, Twitter, TikTok, Snack Video, and YouTube.
• Proactively identify and combat hate speech, and inappropriate, pornographic, and child abuse content to maintain a safe online environment.
• Promptly report concerning content to respective platforms for swift action.
• Manage a comprehensive complaint management portal to ensure efficient reporting and tracking of inappropriate content.
• Collaborate seamlessly with a dynamic team and provide direct reports to both the Director and Director General.
• Facilitate streamlined communication processes for quick decision-making and effective content moderation strategies.

Islāmābād, Pakistan

• Monitor and address illegal content on the platform (Bigo Live, Likee, IMO), including but not limited to images and videos, to ensure compliance with content standards.
• Responsible for ensuring the security and integrity of platform content.
• Examine multimedia content (videos, images, and text) and implement content quality checks, guaranteeing adherence to Content Moderation Guidelines.
• Review the reported content within agreed turnaround times and standards of quality ∙ Learn and use various internal tools to review and moderate content on the platform ∙
• Communicate and collaborate effectively with teammates and cross-functional teams ∙
• Collect the illegal keywords and add and maintain the regional sensitive vocabulary periodically.

Islamabad, Pakistan

• Manage a large amount of incoming phone calls.
• Identify and assess customers' needs to achieve satisfaction.
• Provide valid, accurate, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limit; and follow up to ensure resolution.
• Keep records of customer interactions, process costumer accounts, and file documents.

Islamabad