As a Software Developer, I support the company's global operations by providing technical solutions and customer service for various contact center platforms. I work with cross-functional teams to troubleshoot issues, implement enhancements, and ensure compliance with quality standards and best practices. I have successfully handled multiple projects involving CRM, SQL, and contact center software, delivering timely and effective results.I have completed a Post-graduate Diploma in Computer Programming at Seneca College, where I am expanding my knowledge and skills in various programming languages, frameworks, and tools. I have completed courses in HTML, CSS, JavaScript, React, Angular, and Vue, and I have earned certificates in Problem Solving, and Python from edX and HackerRank. I am passionate about the tech and business industry, and I am motivated to continually learn and grow in my field.