Eileen Gutierrez Email & Phone Number

Santa Clara, Ca, Us

San Jose, Ca, Us

• Developed a data model that enabled the ability to extract, manage, and analyze customer data from multiple sources, subsequently providing a 360-degree view of financial details to Senior and Executive Management.• Contributed to a 95% improvement in customer’s data quality by implementing governance on data modifications, eliminating inconsistencies and incorrect reporting resulting from invalid grouping.• Gathered requirements and created functional design documents, including participating in meetings with decision makers, systems owners, and end users to document business requirements and objectives.• Performed data extraction, transformation, and root-cause analysis on observed discrepancies using skills in SQL.• Prevailed over the ERP database inability to provide audit trail on data changes by developing an automated process using various tools, enabling the ability to track updates to specific sets of customer data vital to certificate billing and delivery.• Successfully identified the root cause on missing values for a specific set of data which was critical to the reporting and analysis on Bookings; partnered with IT and implemented the fix in the backend.• Developed exploratory reports, iteratively building and prototyping dashboards that provided views and metrics at scale to senior level management stakeholders.• Collaborated with IT's Data Warehouse team to streamline inefficiencies in the data preparation process for reporting and analysis, as well as recognizing and adopting best practices in analysis, design, build, test, validation and documentation.• Gathered, normalized and analyzed data generated from disparate sources using SQL coding to support ad-hoc reporting / analysis.• Self-educated and added to technical skills by learning new tools such as using OBIEE and Alteryx.

• Drove the business intelligence analytics and reporting strategy, fostering a data-driven culture and enabling the organization to make informed decisions through data.• Actively contributed to the annual and long-range planning process, gathering critical business metrics data across the business and the company and building business cases for various opportunities.• Identified a system defect through a comprehensive data analysis and provided resolution for the issue which prevented the loss of a total of $2.2MM in Global Information System cost charges.• Served as member of the IT Datacenter Team, performing extensive analysis to determine trends and patterns and to identify root causes for discrepancies on data.• Developed hundreds of lines of SQL codes that were utilized to generate, cleanse, and present data for analysis and reporting, as well as generated data through automation, synthesized relevant data and produced metrics.• Produced and distributed quarterly dashboards to members of Senior Management and Executive staff that illustrated actual performance of Data Center services against defined critical KPIs.• Maintained the Oracle reporting database for the IT Datacenter group that housed terabytes of data, and ensured that data consumed for reports, metrics, dashboards, or analysis was up-to-date, real-time from the source.• Eliminated the manual process of generating cost forecasts that required several hours to complete by automating the process via VBA code, optimizing calculation and reducing report generation from 180+ to 15 mins or less.• Successfully self-taught to become a skilled Tableau developer, as well as produced/published more than 50 reports for various stakeholders that included members of Senior and Executive management, delivering valuable BI insights.

Franklin Lakes, New Jersey, Us

• Participated in the development process using Agile/SCRUM methodology, including collaborating with Product Owners and SW Development team in definition, development, testing, implementation and support of functional requirements.• Worked with cross-functional teams to outline customization requirements of a system, along with enhancements or upgrade requests for existing products/processes, while efficiently organizing software documentation in Jira.• Collaborated with a team of developers in debugging and resolving identified and validated system defects.

New Brunswick, Nj, Us

Master Of Science - Ms, Software Engineering

Bachelor Of Science - Bs, Computer Science