• Managed readiness for the IT quarterly release schedule for Volume Licensing applications. • Led international virtual teams of up to eight people and oversaw the work of five vendors.• Collaborated with SMEs to create learning objectives and training content, trained trainers and end users, tracked training metrics, including registration, participation, and survey results, and provided user feedback to SMEs that drove future releases of applications• Responsible for Project Management and following the Microsoft ITLC process• Managed localization of Training materials into 11 languages for use by Global Field and Partner users • Managed a million dollar budget in the Volume Licensing space

• Managed readiness for multiple global deployments of internal and external sales and licensing applications: led international virtual teams of up to eight people, collaborated with SMEs to create learning objectives and training content, trained trainers and end users, tracked training metrics, including registration, participation, and survey results, and provided user feedback to SMEs that drove future releases of applications. • Trained over 3000 users globally per year through instructor led training (ILT) using both classroom and virtual learning. Maintained a customer satisfaction (CSAT) score greater than 4.5 out of 5 with over 95% of trainees who returned surveys finding the courses a valuable investment of their time. • Created over 10 self-directed training's for new tools and processes using both Articulate and Captivate. Responsibilities included: design, record and edit each simulation. Write, record, and edit accompanying audio scripts, and apply visual cues and markers to help focus the learner on key parts of the simulation.• Contributed towards Microsoft Whitepapers that covered the CRM tools, specifically the Siebel to MS CRM Migration and Partner Sales Exchange (PSX)• Extensive International travel for deploying systems and tools Worked cross-culturally and successfully on-boarded international business units onto new CRM tools• Multi-tasked effectively working for various groups while delivering punctual quality projects. • Recognized for collaboration and partnership from stakeholders, end customers, and peers on multiple global deployments

• Oversaw Tools Training for North America sales audience.• Instructional Design work for North America Audience, including Job Aids, PowerPoint and Videos.• Managed Vendors who worked closely to develop and deliver additional training programsDeveloped and created Training Programs for consumption by US and Canada SMS&P Teams.Shared best practices with other Training Group around the world, which lead to increased Tool adoption.• Resource management.: Capacity & resource planning, direct contingent staff team (~5-8 resources)• Created self-directed training's for new tools and processes using both Articulate and Captivate. Responsibilities included: design, record and edit each simulation. Write, record, and edit accompanying audio scripts, and apply visual cues and markers to help focus the learner on key parts of the simulation.

As a Learning and Development Specialist I oversaw Training for the Call Center. This included both Soft Skills and Computer Skills. Working with the Learning Management System, we were able to post all courses online which allowed New Hires and exisitng employees to take their required training.

• Partnered with project managers and SMEs gathering data, validating content needs, creating learning objectives, and developing ILT and self-directed training for Microsoft’s customer relationship management (CRM) tools, internal reporting tools, and new processes. • Delivered over 50 ILT (on various tools and process) throughout the United States with over 95% of trainees who returned surveys finding the courses a valuable investment of their time. • Developed training curriculum with Microsoft Word and PowerPoint that was used by multiple trainers in the United States.• Produced over 15 software simulations that were viewed by over 1,500 users. • Measured success by tracking training survey scores and sending out weekly status reports to stakeholders and managers. Identified areas of improvement in training's through surveys and updated accordingly.

• Responsible for training Retail and Dealer sales force in selling techniques, wireless technology, wireless equipment, activation procedures, order processing, merchandising, and computer training. • Managed Retail Training programs for the Northwest, including Washington, Oregon, Utah and Montana • Participated on design project teams to develop and/or revise company-wide sales training programs. • Instructional Design and Training Delivery• Developed experience in adult learning principles, design work, needs analysis and project management. • Project Manager for Retail System Conversion Training Plans and implementation for CRM systems

• Built rapport with partner resellers to improve sales productivity and create product loyalty. • Created and implemented incentive program to increase sales and lower churn at Retail level. • Provided sales tools to managers and sales force to optimize product knowledge and sales ability. • Provided ongoing training support for partner reseller distribution locations. • Responsible for new product roll out and education at trade show planning and churn programs.

• Developed and implemented sales process for new business accounts. • Monitored Competitor activity and consumer behavior. • Created programs to drive increased sales activity • Account Manager for Association and National Accounts. • Created and developed marketing plans for small business sales channel. • Inside and Outside Sales position for Business to Business Sales Channel. • Leaders Club Award (125% to quota 1998 & 1999).

Indirect Sales