Enid Martinez Email & Phone Number

Hollywood, Fl, Us

Roseland, New Jersey, Us

Lead ADP HRO My Life Advisors, Technical Services, Customized Reporting, Workforce Optimization and the Operations Enablement Team for the Field Service Operations Shared Services Organization.

Roseland, New Jersey, Us

* Outstanding results, skyrocketing the quality of the client experience by 37% by introducing more effective procedures, hiring team members with a customer service focus, and implementing training and coaching programs.* Supports business models and products within the shared services organization, including PEO and Comprehensive Service clients.* Partners with stakeholders across the business and Sales Executives to develop strategies and tactics that drive increased revenue for the business.* Executes automation initiatives that have improved the efficiency of setting up labor law posters, drug-free policy client setups, and the creation of handbooks.* Rolled out a new Case Governance Strategy that has reduced service levels by 85% in the Leaves department.* Accelerated new hire training by 64% through a new training program.* Contributes to business development by negotiating with clients and engaging with prospects.* Contributed to the creation of the product vision, assessment of different technologies, contract negotiations to onboard two new vendors, design of the entire methodology, and structure of the proof of concept.* Collaborates with the Legal department to maintain compliance with new and changing laws and regulations in line with the Department of Labor.* Spearheaded a project to overhaul internal and external procedures.* Credited with implementing Lean methodologies throughout the organization, improving process efficiencies by 63%.* Key member of the Diversity and Inclusion Advisory Council that launched a mentoring program for minority leaders in the business unit.* Contributes additional service as the process owner of a Drug Free Workplace Organization that delivers $5M in annual revenue.* Served as a judge for the ADP Hackathon, where over 1500 ideas were evaluated to identify the Top 5 ideas that will be presented to our Executive Committee.*Served as the architect of a 3 to 5 year strategic roadmap.

Roseland, New Jersey, Us

* Spearheaded the automation of more than 15 processes, resulting in $8M in benefits.* Served as an executive champion and mentor for digital transformation initiatives that supported the growth of the business, improved operations, and strengthened the associate/ client experience.* Created the first Chatbot to provide automated responses to payroll and HR questions, lowering call volumes by 33%.* Overall, executed future-forward initiatives that integrated the use of Chatbots and Artificial Intelligence tools to reduce operating costs and improve client experiences.* Automated the data migration process to support the acquisition of a payroll business, adding more than $20M in revenue to ADP.* Deployed OCR technology as part of the implementation process automation effort across all US markets.

New York, Ny, Us

* Launched the Automation and Robotics Center of Excellence, building a framework for opportunity identification, process requirements, development, and deployment.* Served as a key advisor and subject matter expert for all facets of automation and RPA throughout the global organization. Led training, shared best practices, and attended industry sessions.* Joined the Robotic Process Automation in Shared Services Event as a speaker representing American Express and sharing best practices with other companies.* Improved the adoption of automation throughout the global servicing network by using OCR and other tools to structure data.* Maintained accountability for managing relationships with vendors providing RPA products and services, with the authority to negotiate contracts.* Successfully redefined the business unit’s global footprint through automation, eliminating $30M in operating expenses.* Instrumental in leading a Lean strategy program that improved phone customer handling time, sparking more than $2M in benefits for service centers in the United States, South America, and Central America.* Lowered operating expenses by $4M through the development of prototypes emerging from a data analytics-driven innovation program.* Fostered the growth of a culture of professional support and engagement with a 97% recommend to a leader rate and 2% employee attrition.

New York, Ny, Us

* Directed a team of industrial engineers in the development of a unified workflow to manage merchant, corporate, and disputes functions in the Customer Fulfillment Network, bringing standardization, consistency, and quality.* Debuted and led a Lean program that included a workshop and training to drive adoption by the design engineering team. Produced $4.5M in re-engineering benefits.* Defined and deployed a process flow governing the servicing of customers within the global dispute process.

New York, Ny, Us

* Led technical teams during the capabilities phase of development initiatives, while collaborating with program team members and internal customers to meet/exceed program schedules and objectives. * Successfully managed industrial engineers during the life cycle of capabilities and process efficiency phases of projects.* Leveraged Global Dispute Network expertise to lead teams during the development and implementation of the redesign of the disputes policy and execution of the Pay-with-Point Program. * Designed a merchant dispute insert in partnership with the merchant marketing team that supported the dispute policy and application of an online merchant services tool.

Marlborough, Ma, Us

* Met and often exceeded aggressive production schedule objectives while leading a team of 40; managed time parameters, cost efficiency, and resources. * Conducted policies and procedures gap analysis in the cardiovascular sub-assembly area to meet rigorous FDA rules. Implemented strategies to identify and resolve manufacturing problems, which minimized downtime and met established cycle time requirements. * Employed forecasting and optimization tools to consistently meet 100% of customer demand and resource requirements.* Credited for leading lean implementation across sub-assembly areas and generating a savings of $7 million.* Devised strategies that cut defect rates by 40% by applying Six Sigma methodology and significantly decreased internal customer complaints.* Achieved a 20% improvement in yields after establishing and implementing a new cutting fixture in the coil winding assembly area.

Miami Lakes, Fl, Us

* Managed a team of 30 in meeting quality standards, targeted production schedules, and throughput rates. *Partnered with production and new product development teams to launch products, resolve product problems, improve process yields, and cut manufacturing costs. * Boosted yields by 40% after implementing a new process using Six Sigma practices to support Cypher BX Velocity Drug Eluting Stent deployment. * Credited for driving productivity up by 25% after employing 5S flow concepts and process standardization techniques.