Abhishek Nirgudkar Email & Phone Number

Solution Design for:Quote to OrderQuote to CashOrder to CashSubscription ManagementOrder to Subscription to RevenueBilling and RevenueProof of ConceptsCustomer Demo

Pune, Maharashtra, India

▪ Designing innovative complex Digital solutions for Marketing, Sales, Service, Subscriptions, Service Logistics, Depot Repair, Maintenance Cloud, Inventory, Receivables, Pricing, Master Data Management, SCM applications for top enterprises to align with business objective▪ Experience in Planning, Managing and Leading Implementation, Upgrade and Production support engagements and proven excellence in leadership skills in Onshore-offshore model▪ Involve in Project Management Activities like stake holders’ management, budgeting, resource planning, prioritizing system problems, enhancement requests, scope management, change management, status reporting, cutover planning, and communication▪ Work closely with Delivery Managers, Solution Architects, Integration Architects and directly with clients to architect technology solutions to meet client needs based on Agile methodologies

Pune, Maharashtra, India

▪ Integrate CX/SCM business process solution with fusion modules and with 3rd party applications: Salesforce, Customer Portal, SalesPad, Dynamics365, etc using REST APIs▪ Experience on customizing the solution and processes by working on Application composer, Groovy scripting, Mashup Content, PLSQL, Webservices, REST APIs, Postman, OTBI and BIP reports▪ As a contributor to CX practice I have configured CX demo flows (Service Logistics/Reverse Logistics, Marketing, Sales, B2B Service, Field Service, Subscriptions, Service Contracts, Depot Repair, Maintenance, Preventive Maintenance, Mobile Sales, GenAI in Sales) in internal oracle fusion environment. This is now used by all resources as a reference for implementing the solution for customers as well used for giving demo to customer during presales/workshop phase▪ Implemented Subscription cloud solution for Middle East customer with complex integration and custom solution

Pune, Maharashtra, India

Analyze business requirements in comparison with system parameters to establish a detailed system design document. Defined business requirements - Conduct sessions with client team members to define business requirements. Managed the fit-gap analysis, project scope definition, project plan, implementation, testing, and training for the CX and SCM modules.>B2B Service>Field Service Cloud (TOA)>Subscription Management>Service Logistics>CPQ>PIM and Inventory Cloud> OM, Pricing, GOP>Maintenance Cloud

Pune Area, India

- Expertise in the Documentation, Setups & functional flows for Oracle CRM Modules R12.- Areas of expertise include Install Base, Field Service, Mobile Field Service, Service Contracts, Depot Repair and Oracle CRM foundation- Experience in Order to Cash [O2C], Procure to Pay [P2P], Call to Resolution [C2R] & Contracts to Renewal [C2R] cycle.- Involve in a business discussion with the client. Plan, design review, and test complex user stories through application components CEMLIs / RICEFW- Experience in managing client workshops, CRP1, CRP2, SIT, UAT, Go Live and production support- Troubleshooting & Resolving Oracle CRM modules issues on the Customer environment- Analyzing and reporting Service Now data on various parameters, creating dashboards- Worked as a functional lead for a UiPath Robot Process Automation (RPA) project which involve end to end Service Contract flow (authoring, activation, billing, invoice, termination)- Resolving CRM issue leverage knowledge of other integrated modules such as OM, Inventory, Pricing, AR, HRMS, Purchasing, Install Base, etc

Pune Area, India

Oracle eBS SCM and CRM functional consultantDesign overall ERP and MDM strategy for Fortune 500 partners.Functional design for the SCM- Oracle eBS OM and CRM service contracts. Integration of SCM and CRM module.

Indore

> Analyzed and researched market trends, demand and competition> Identified target markets/group, STP analysis> Organized marketing campaigns, promotional activities, events and product exhibitions> Brought on board Business and potential customers> Suggestions and recommendations have been adopted by the firm

Bengaluru Area, India

>Planned and designed the network architecture for US telecom service providers>Client facing role, interacted with clients(AT&T, Verizon, Sprint) on a regular basis>Worked in all time zones>Team Lead- Led a team of 7 for a critical project and delivered the results within the deadline>Initiated the employee engagement program ‘Fun @ Work’>Received ‘Employee of the Quarter’ award>Project reduced the reworking and operational cost to 70%

Lucknow Area, India

>Worked with Planning team of UP East circle for the client 'Uninor'>Optimized the network and resources based on various KPIs>Designed few macros to automate the daily reporting work>Submitted report on the project and got appreciation from mentor

Mba ( Full Time Two Years Flagship Core Program), Business, Management, Marketing, Analytics And Related Support Services, A

Activities and Societies: Member of Guest Lecture Committee and Gita Club Marketing Management  Marketing Strategy  Strategic Brand.

Bachelor Of Engineering (B.E.), Electrical, Electronics And Communications Engineering

Activities and Societies: Won various Robotics competitions Organized workshop on robotics for juniors Member of Techfest organizing.

Education record