- Monthly, quarterly and annually determined sales and profitability targets of the product category that I am responsible for- Development of new products- Following the sales performance of the products; campaign, newsletter, etc. plan of action- Control of product rates, additional product, combo and variant product rates, execution of necessary work to increase- Online and offline marketing processes- Analyze complaints from customer service / NPS / Product exchange reports to get action on the category- Competitor and market analysis to make pricing of the products on the site to be competitive and profitable- Follow up sectoral trends and create new projects- Coordinated study of products to be used in online and offline activities with marketing team- Following the targets set for the Guided Price Practice- Quality check, selection and planning of purchased flowers

- Establishing, announcing and following the annual sales budget- Special days sales analysis and planning (Valentine's Day, Mother Day etc.)- Trainings for the correction of complaints rates of 15 females every month- Analyzing the Complaints / NPS / Product Exchange reports and sharing them with the field officers and following the action plan- Perform competitor analyzes, make activities that will be competitive and profitable, and develop seasonal new products- Taking actions to increase the proportion of the product groups within the category (Flowerpots / Artificial Flowers etc.)- Increase product rates with additional product, combo and variant

- Dealer management, warehouse, customer satisfaction management and control with a team of 6 people- Ensuring coordination between dealer and customer and preparing dealer performance schedules, submitting a top manager on a monthly basis and taking corrective actions- Analyzing complaints / NPS / Product change reports to get actions- Providing monthly training on the fairs, providing support activities for the festival on special occasions (Courier / Staff requirement etc.)- Monthly preparation of dealer revenues, submission to top management and finance team. Simultaneous product cost analysis- Report on the staff's 6 month / annual performance and submission to a top management

- Establishing a florist network that will be faithful to our reliable and customer satisfaction principles in each city in order to achieve the company's goal of sending flowers all over Turkey- Opening of dealers in the locality to respond correctly and in accordance with the company's rules and business ethics- Florists follow the signing and implementation of required contracts- Tracking sales, delivery, customer satisfaction performances of all franchisees and regularly reporting to the affiliated manager- Evaluating dealer performances and checking compliance with contract conditions- Sale of flowers and materials in Bayilere, tracking of shipment- Gentlemen face to face regularly, and if there is communication on the phone, the needs and complaints are met, solution delivery- Planning of dealer visits in advance, determination of the actions to be taken and reporting of the results of the visits and the actions taken to a top management

- Organizing daily orders and ensuring trouble-free distribution- Checking stocks and completing the missing- Following the performance of the store and submitting it to a top manager- Vehicle maintenance / fault etc. communication with administrative work- Following the performance of the staff and making corrective actions

- To meet and help all incoming calls- Fulfilling the sales targets given- Managing the complaints process