Edgar Labra Email & Phone Number

• Provide professional communication and data to customers• Process spare parts, warranty, and service orders• Provide customers with technical assistance, quotes, update customers on status of orders, coordinate all spare parts and warranty shipments• Process repair quotes, issue RMA to customer & service department, complete purchase requests and new parts requests• Compile Daily Reports• Responsible for all vendor repairs and exchanges• Administer loaner programs• Complete all necessary paperwork and maintain customer files• Back-up for shipping and receiving• Assist with special projects where needed

• Assist Manager in day-to-day operations, including shipping, receiving, supply procurement, managing customer sales orders, and maintaining a neat, organized distribution yard.• Establish and maintain good relations with customers by providing courteous, efficient, and professional service• Demonstrates knowledge of products and their applications (provides technical advice, troubleshoots, and helps resolve customers’ problems)• Maintain communication with other ADS manufacturing facilities and offices• Understand and practice ADS CORE VALUES, placing Safety Culture above all else

Elizabethtown

• Supervised completion of paperwork and tracking reports• Scheduled and dispatched trucks daily with support of the owners and feedback from drivers and customer service• Coordinated deliveries and communications with customers

Salisbury, Nc

- Worked in various departments and positions throughout the facility to gain product and operational knowledge- Assisted management in improving a system of production control, standard operating procedures, safety, quality control and training- Identified opportunities for cost saving or expanded capabilities using data analysis, brainstorming, and other techniques- Maintained regular communication with senior management

Elizabethtown Nc

- Arranged and carried out all aspects of manufacturing engineering projects including project organization, part design, documentation preparation, and quality testing- Assisted in research, design and development of manufacturing processes including production flow, assembly methods and production equipment - Troubleshoot production problems as needed. Identify manufacturing bottlenecks and quality issues. Identify potential design improvements and alternatives- Participated in lean activities with guidance such as Six Sigma, Kaizen events, 5S,