Analysis & Design - Lead, analyze, development, configure, and support ServiceNow environment to meet business requirements.Systems Integration - Develop integration solutions between ServiceNow and internal systems (Incident, Request, Documentation, Software Asset Mngt. 3rd party AI, Knowledge)Perform daily operations and administration activities for IT Service Management platform applications in ServiceNow .Manage the overall ITSM platform health through active monitoring, performance tuning, capacity management and license management.Perform installation, upgrade, and patch management of vendor products.Generate management reports using vendor tools to provide platform metrics.Manage vendor technical support engagement to resolve critical platform incident management needs.Implement technology solutions that meet or exceed customer expectations.

Attending Networking Events Researching Industry LeadersTracking Industry TrendsParticipating in Industry Discussions

Full Stack Developer StudentDeveloped applications in:Javascript | AngularJS | Node JS | Express | SQL | HTML5 | CSS | GitCreated an app based on the twitch.tv api, to streamline and focus on easily viewing streamers content.

Senior Level Deskside Support TechnicianAssisted in managing Microsoft Office 365 migration for an Enterprise level project. Duties included extensive troubleshooting, documentation and collaboration of numerous teams to allow for a smooth and efficient transition. Other duties: Bloomberg Trade floor software/hardware support. | Microsoft Office 365 support | Blackberry Enterprise Server | Mobile device support (iOS/Android) | VPN networks | Windows 7 desktop support.

Managed the local technical needs of the client, Zogenix, located in Emeryville, CA., as a representative of the IT contracting firm; abcISP.inc.Initiated, and coordinated the upgrading/migration of the aging VPN network to comply with current security and software infrastructure needs for the Zogenix client for all domestic, international, and remote users.Managed Microsoft Office 365 migration for mid sized client local office.Other duties: Daily IT Administrator/Help Desk tasks | Server maintenance and backups | Remote user support | Microsoft Office 365 support | Blackberry Enterprise Server | Mobile device support (iOS/Android) | VPN networks | Windows 7 desktop support.

Desktop Support for the mid size company, managed 90%+ of all Help Desk support related issues for local and remote users.Coordinated company wide Microsoft Operating System migration from WinXp to Win7.Server administration/maintenance/backup using Comm-Vault Backup Solution Server | Active Directory maintenance (2003/2008/2010 Exchange 2008/2010) | Blackberry Enterprise Server support | VMWare ESXi | ESX Sharepoint 2008 Server GFI LanGuard;Organized and documented Software licensing compliance |Anti-Virus security management: McAffe ePO / Kapersky Security Center WebSense monitoring and remediation Performed new employee systems and security orientations.Complete overhaul of aging Meridian phone system to Avaya phone system and server with continued server and client system administration.Managed and administrated (4) conference rooms, accompanying computer systems, and A/V equipment Hardware and Software direct purchasing for client end needs Complete company computer system Inventory Control.

Principal Character Animator for PC adventure video game, “A Vampyre Story”Completed animation project from inception to completionAssisted in lighting, rendering, and layout design.Created and assisted Animation Lead in asset creation pipeline and asset managementAssisted Animation Lead in animation quality assurancePerformed technical duties relating to rendering farm system as needed.

PC game Lead Quality Assurance for Matrix Online and various other Sega gamesManaged 4-5 rotating individuals and tasked test casesSetup, design, process, and distribute test casesBug regression and validation using PerforcePC Hardware technician and support for team of 12.

PC game quality assurance for Sims 2.0 onlineCreated and Debugged Automation Script testing for Sims 2.0 Bug regression and validationNetwork and remote access testing

· Character Animation for SIGGRAPH 04’ exposition

· Maya paint effect animation · Assisted in Production of interactive DVD for Final Cut Pro· DVD formatting and layout

Technical and logistical event coordination and computer system supportOverhauled aging A/V (5) venues/theaters to state of the art A/V - computer interface venuesMaintain Audio/Video equipment (Laptops, projectors, mic's, etc.) and event locationsA/V Product research and purchasing PC hardware and software AV testing

Contract network engineering for Wells Fargo Bank.Validation of network sites utilizing Oracle database management. Research networking resources. Information tracking and support for field technicians

Supported 12 users, client and server side as Help Desk technician Quality Control of graphic, audio, and online audio streaming effects.Audio Approval and Script Proofreading. Graphic editing, using Photoshop and in-house designed editing tools. Researching latest, most efficient software and hardware options.

Telephone and Online Technical Support level 2Extensive hardware, software and networking troubleshooting. Point person for online assessment and implementation of software titles using the MicroSoft Internet Gaming Zone. Quality Assurance for all software titles from 1996 to 1999 from LucasArts and Lucas Learning. (Jedi Knight, X-Wing vs Tie Fighter, Outlaws, Droids, Episode One, etc.) Assited the Technical Support Webmaster in updating and maintaining the Technical Support Website and database using MicroSoft Access, MicroSoft Frontpage, HTML and Javascript.