Enmanuel Cuevas Javier Email & Phone Number

Dominican Republic

Dominican Republic

Customer Service Representative at LuminelloLuminello is a leading electronic medical record (EMR) solution provider, dedicated to streamlining healthcare operations and enhancing patient care. As a Customer Service Representative, I play a crucial role in ensuring exceptional support for our clients, primarily psychologists and psychiatrists prescribing medications.Key Responsibilities:Provide top-notch customer service via email and other channels, utilizing my expertise in Helpscout, a powerful email platform tailored for customer support.Act as a subject matter expert, offering comprehensive support and guidance to clients regarding DrFirst, our e-prescribing solution for controlled substances.Handle inquiries, troubleshoot issues, and provide efficient resolutions to ensure seamless user experiences.Collaborate with cross-functional teams to gather information, escalate complex cases, and facilitate effective problem-solving.Perform back-office and data entry tasks, ensuring accurate and up-to-date information within our systems.Leverage my proficiency in various platforms, including Helpscout, Zendesk, Zoho People, and Basecamp, to streamline workflows and enhance productivity.Key Qualifications:Extensive experience in customer service, with a proven track record of delivering exceptional support and building strong client relationships.In-depth knowledge of Helpscout, Zendesk, Zoho People, and Basecamp enables efficient utilization of these platforms.Strong communication skills, with the ability to convey complex technical information in a clear and concise manner.Excellent problem-solving and analytical skills, allowing for effective troubleshooting and resolution of customer issues.Attention to detail and commitment to accuracy ensure high-quality data entry and record-keeping.Adaptability and a willingness to continuously learn and expand knowledge in a dynamic healthcare technology environment.

Santo Domingo De Guzmán, Distrito Nacional, República Dominicana

Quality Assurance Analyst for Waze Ads and Waze Product at Outplex. Sharp attention to detail, excellent communication abilities, and adaptability to provide quality analysis across different client programs, whether that was email, chat or phone support channels. I was also skilled at pinpointing areas for improvement through coaching representatives and calibrating with agents.

Santo Domingo De Guzmán, Distrito Nacional, República Dominicana

Processing documents for Insurance and banks, basically reporting on processed documents and verification of bank sourced documents, insurance of automobiles and homeowners.

Santo Domingo De Guzmán, Distrito Nacional, República Dominicana

Supervising a team of up to 15 analysts per shift. I conducted quality analysis for each team member, provided coaching, led product training sessions, and put together performance reports including production metrics.