With extensive experience in the Information Technology support fields, specializing in systems administration of virtualized and bare metal systems on premise, as well as cloud environments, threat management and user administration, I am able to successfully adapt to a broad range of challenges. I have interfaced frequently with a diverse user base, vendors and administrative staff. Keeping these positive relationships has instilled multi-dimensional communication skills and an ability to recognize, act upon, and fulfill customer wishes and needs in order to ensure their continued success.• Creative and technical, quality-driven, and team-oriented• Deliver technical support to a diverse end-user base locally and remotely• Skilled in vendor relationship management, hardware, operating systems, and software set up, implementation, configuration, troubleshooting, repair, and testing• Excellent written and verbal communication skills