Ennio Avallone Email & Phone Number

Boston, Ma, Us

Providing our clients with cloud, endpoint, server, network administration, project management, and implementation of IT standards.

Boston, Ma, Us

Systems Administrator / IT Generalist under contract with Alexander Technology Group for Boston HelpDesk

Atlanta, Georgia, Us

Working within ServiceNow, Active Directory, Group Policy, O365, and SCCM managed environments.Support Services - Level 2 Incident resolution.Onboarding tasks including asset management, hardware imaging, and day 1 hardware training and validation.Other Daily tasks include software, hardware provisioning and deployments, account creations, access requests and termination tasks, Projects including hardware Refreshes, OS patching, and Testing. Process improvements and policy changes.

Cambridge, Ma, Us

• Developed, maintained and managed working relationships with outside vendors. • Managed accounts in Active Directory, Exchange and Office 365.• Implemented and managed Mimecast email security services.• Maintained and monitored Checkpoint Firewall.• Implemented and managed VMware ESX Hosts and VMs at our Production and DR sites.• Administered Data Center Backups and critical production desktops.• Deployed and administered Windows 2003R2, 2008 R2, 2012R2 applications, print, file, web, and SQL servers. • Utilized VB scripting to mount network drives, printers and automation of various tasks. • Implemented security policies using Group Policies in AD.• Deployed and manage production and offsite Equallogic storage with replication for disaster recovery. • Administered internal web server including the account management and content. • Managed internal Help Desk system.

Cambridge, Ma, Us

• Delivered advanced level customer facing technical support for PC, MAC, and Linux based users in a Microsoft Active Directory domain. • Setup and deployed Enterprise Antivirus.• Remotely assisted and resolved client issues using SMS, SCCM, and LAN Desk. • Implemented, and administered production workstations interfacing with laboratory, microscopy and measurement instruments. • Prioritized and resolved end user help desk tickets.• Utilized products such as Acronis TrueImage, Symantec Ghost, and EaseUS Todo Backup, for desktop imaging deployment and DR.

Services include:•Record Label•Distribution•Artist Management•Event Planning•Booking•Public Relations•Advertising•Graphic Design•Web Design•General Information Technology Services.

Us

• Coordination of “At Home Services” with installers for optimum customer satisfaction. • Liaison between product vendor, manufacturers, installers and customers.

North Reading, Ma, Us

• Delivered customer facing I.T. support for over 400 systems in a TCP/IP environment • Developed custom web pages and maintenance of local Microsoft IIS Servers • Administered file servers. • Delivered Computer Desktop Support, including hardware, software, and network maintenance. • Develop custom networking solutions for manufacturing and engineering equipment. • Implemented and developed procedures within ISO standards. • Backup of VAX and M.S. Windows systems. • Maintenance of offsite backup tape storage at Iron Mountain. • Installation and support of enterprise class software.

Delivered first level maintenance and diagnostics of on-line network terminals and data communications equipment.

Miami, Florida, Us

Responsibilities include assisting customers with selection and installation of hardware, software and system configurations. Inventory control of parts for store technicians and retail stock. Receive and process incoming shipments.

Professional Certificate, Computer Applications And Programming

Associates, Computer Engineering Technology

Diploma And 1200 Hour Certificate, Computers And Electronics