Ennis Mcinerny Email & Phone Number

San Francisco Bay Area

- Deeply involved in developing processes and the product that will truly make sweeping changes to the real estate valuation industry. - Synthesizes customer requirements, the needs of multiple distinct user personas, and those of a real estate appraisal to deliver a product that covers all the gaps and leaves no surprises.- Works with individuals across operations, training, data, UI/UX design, and an in-house and international development team to deliver a cohesive whole in a short amount of time, considering the scope: we are standing up entirely new workflows, reliant on new tools used by our third party vendors.- Conducts interviews and ride-alongs with users and stakeholders across, up, and down the corporate structure to ensure a deep understanding of the problems users are trying to solve and how our product could help solve them.- Trusted advisor to product owner and executives, helping guide strategic decision-making.- Creates and maintains spreadsheets containing the content and business rules for multiple forms within a mobile app that are programmatically consumed by code.- Defines the mapping for multiple APIs and ensures data goes where it is supposed to go, when. - Develops product requirement documentation that clearly defines the problem needing a solution, the context for enterprise-level solutions for a highly regulated and nuanced industry.- Designed and implemented an assistant pilot program that complemented the technical toolsets being developed.- Took on the role of one of a user for a period of time to best understand what their toolset needed to do.- Helped develop and design complex tools in Google Sheets to support fast iteration during pilots.- Conducts UAT and works with developers to ensure releases have the intended results.- Crafts flowcharts describing current and future state processes.- Experience working with XML and JSON data languages.

Reno, Nv

I led an operations department of roughly 40 people across two locations, Reno, NV and Truckee, CA at a fast-paced company that effectively balances technology, analytics, and top-notch customer service from the nicest people you’ll ever meet. I get excited about identifying the gaps in process and technology and finding the best solution to get them resolved. My goal is always to get our customers a high quality product in the most efficient way, reducing risk and building confidence.• Works across teams and departments to improve processes and enhance scalability.• Effectively adjusts plans in an ever-changing environment as business and team needs necessitate.• Collaborates with project managers on technical enhancements so team members have the right tool set to do their job the best way possible.• Ensures the department has the needed resources to deliver on time and at a high quality by monitoring the workflow of each team, between teams, and business output.• Participates in and contributes to long and short-term strategic technical planning. • Maintains, develops, and improves department tools for planning and tracking volume, training, staffing, and goals.• Builds cohesiveness and alignment amongst teams and other departments. • Strong communication and inter-personal skills.• Ability to work with a team or independently, building great working relationships in either capacity.• Fosters an high-achieving, friendly environment that puts the customer first.

Truckee, Ca

Led multi-function team responsible for order placement and property research, requiring familiarity with third-party integration systems, GIS, and a deep understanding of propitiatory software and product life cycle.• Collaborated with other stakeholders in both operations and technical roles to ensure efficient processing that met customer and regulatory needs.• Assisted with a Business Process Re-engineering project specific to another department: conducting interviews, gathering details about and creating flowcharts of current processes, as well as contributing to final recommendations for change.• Developed and managed productivity reporting methods to assess team efficiency and identify knowledge gaps.• Worked to find the most effective way to achieve intended results given the tools and resources at hand.• Anticipated and proactively worked to circumvent challenges, identifying key stakeholders to collaborate on cross-team solutions.

Reno, Nevada Area

Exceptional Products for Extraordinary Pets. Pet retail offering only the highest standards of nutrition and wellness products.• Trained and mentored staff to exceed customer service standards.• Fostered long-term vendor and customer relationships by developing meaningful rapport,formulating recommendations, and providing solutions using available products.• Diffused displeased customer situations with integrity and professionalism.• Generated research to create a Solutions Manual of nutrition, supplements, and health conditions forstaff and customer education.