Enoch Derrick Email & Phone Number

Atlanta, Ga

Oversee the daily, quarterly, and yearly revenue management of 3 downtown Atlanta mid level hotels and 2 mid level hotels in Warner Robins, GA.I work closely with ownership and property General Managers to ensure an aggressive and productive revenue and rate strategy. Currently implementing 2017 budgets for all properties and creating policies to be utilized at each hotel to ensure compliance and accuracy for all franchise requirements. I have been actively working to improve guest service scores both through internal metrics as well as social media websites and OTA extranets.

Atlanta, Georgia

Create and restructure Front Office staffing positions, including the creation of an Assistant Front Office Manager and PBX Operator positions. Conducted interviews and trained staff for all expectations of Front Office duties. Implemented, conducted, and presented bi-weekly revenue meetings with DOS, CFO, and GM for updating and discussing revenue changes; prepared forecasts, monitored and modified all rate changes and promotions, contacted and negotiated contracts with OTA’s and limited sale organizations. Yearly budgeting committee member, contributing yearly, quarterly, and monthly forecasts for room revenue contribution. Responsible for departmental employee timesheet accuracy, timeliness, disciplinary records, punch edits for time clock, and payroll submissions. Point of contact for system servers and PMS (OPERA) maintenance. Nominated for Manager of the Quarter, 1st quarter 2015 by peer review.

Oversee all revenue generating channels, setting rates based on market demand and competitive set as well as singular hotel-based business demands. Maintain full functionality and operations of front desk, valet, and hotel security departments; schedules, new hire staffing needs, and special event staffing coordination with other departments. Prepare and present weekly, monthly, and quarterly revenue forecasts on a weekly basis; delegating specific days for separate levels of management; executive presentations for apartment heads and senior management, and a weekly revenue meeting with GM, DOS, and CEO of management company. Monitor hotel room inventory, high demand dates, OTA availability, and release inventory accordingly.

Overhauled the annual forecast and revenue budget for the remainder of 2014; setting new revenue goals and aligning rates to market demand through the end of 2015. Produced record room revenue numbers for the months of May, June, and July; while consistently out performing market demands and revenue budget goals. Cultivated and administered training for newly hired Front Office & Revenue Manager as well as new front desk staff; providing revenue management and revenue generation training with a focus on year over year revenue goals and guest satisfaction. Successfully achieved and exceeded revenue budget goals by the 15th of each month averaging in excess of $36,000 per month. Participated in the implementation and success of improving the hotel’s reputation and ranking on TripAdvisor.com from #20 to #13 of 188 hotels represented by the Atlanta market; receiving mention by name in guest reviews.

Manage and monitor all revenue channels; in-house, online, and through third party owned websites. Develop rate strategy initiatives and determine potential revenue generation through a study of market demand dates and trends both current and historical. Supervise and assist with all existing guest reservations, including contacting guests, relocations, front desk training, and verification. Participated in hotel catered functions on behalf of the Artmore, meeting potential clients/guests and extending all the niceties of hospitality while actively engaging attendees.

Receive and process incoming vendor bills for payment, including Quickbook Accounting Software usage, and printing checks. Responsible for billing all client accounts held with the hotel in timely fashion, and processing received payments. Entered hotel reservations received online, via email, through fax, and by phone. Organized and kept all state required permits/license files. Assisted the General Manager or other management staff with special projects. Assisted in other hotel departments as needed.

In constant and close contact with property owners and property management company owners to establish excellent data flow about property revenue and employee development plans on a daily basis. Placed in charge of all Front Office operations and procedural development targeted at employee knowledge of service excellence for a maximized guest experience, implementing the standards of Accuracy, Efficiency, Courtesy, and Show. Appointed interim Food and Beverage Director, overseeing all restaurant and meeting space events, while fulfilling all F&B Director administrative tasks. Volunteered as a live on property manager to ensure the successful re-launch of property under new brand flag to maximize time and productivity. Developed sales strategies and relationships with area businesses including all major airlines flying through Atlanta. Hired new staff, including interviewing applicants for department managers.

Attend weekly revenue management meetings to determine rates based on past revenue trends while forecasting future business strategies.•Develop rate packages that target specific transient guest demographics to secure additional revenue.•Developed a new hire front desk training manual, focused on achieving overall guest satisfaction.•Address escalated guest service issues to provide resolutions that boost guest satisfaction to ensure future brand loyalty.•Oversee cash handling and staff balancing during each shift while correcting any mistakes, locating cash outages, and balancing cashier records to credit reports.

Environmental Engineering

Activities and Societies: AikidoAttended for 2 years before pursuing active work.

High School/Secondary Diplomas And Certificates