Enoch Raj Prabaharan Email & Phone Number

Chennai, Tn, In

Chennai, Tamil Nadu, India

Chennai Area, India

Key Account Manager at Aditya Birla Insurance Brokers Ltd.,

Madurai Area, India

Company Background: Projects Abroad is a UK based volunteering organization with an annual turnover of approximately £20,000,000. They specialize in arranging projects globally for volunteers who would like to help, learn and explore in the developing countries worldwide. They also help the volunteers/clients with flights, visas and accommodation arrangements at destinations. The administration wing of Projects Abroad is located in Madurai. The administration office coordinates with the global recruitment and destination offices of Projects Abroad to provide services to the volunteers in the field of travel, admin and visa. Roles & Responsibilities:• Handled the entire operations of the Global Administration Office which included staffing, training and other HR related tasks of Visa/Travel/Admin teams• Hired and trained 100+ staff; coached and mentored staff to ensure smooth adoption of new travel policies• Worked closely with visa department to obtain suitable flight itineraries for clients• Partnered successfully with International Travel Agencies to obtain cheaper flight quotes to our clientsAchievements:• Promoted to "Global Administration Manager" from "Head of Travel Team"• Strengthened company's business by leading implementation of new policies in travel especially with ideas to improve their design layout• Increased sales by 33% in one year through efficient sales tactics• Won a reward trip to the UK in the year 2012 for best performance • Implemented innovative programs to increase employee loyalty and reduce turnover• Helped set up a new travel team in Cape Town, SA this year

Chennai Area, India

• Managed call flow and responded to technical support needs of US customers• Evaluated and responded to incoming sales leads and requests for technical support assistance• Installed software, modified and repaired hardware and resolved technical issues• Identified and solved technical issues with a variety of diagnostic tools• Met and exceeded company sales and productivity goals for the time I worked with Dell• Resolved customer issues in a clear, courteous and straightforward manner• Demonstrated professionalism and courtesy with customers at all times

Sivakasi Area, India

• Worked with international travel agencies to arrange tailor-made flight itineraries to our clients• Addressed passengers’ concerns about delayed and canceled flights and resolved the issue through effective communication with airlines and travel agencies• Helped improve sales percentage• Worked closely with visa department and agencies to find itineraries which are well suited for our clients who are of different nationalities

Master Of Business Administration (M.B.A.), Human Resources Management/Personnel Administration, General, I Class

Human Resource Management Degree

Engineer’S Degree, Information Technology, I Class

B.Tech in Information Technology

1. Degree/Exam : B. Tech, Information Technology

2. Degree/Exam : HSC Institution : IIPE LR Hr Sec School, Tirunelveli University/Board : State Board Year : 2003 Percentage : 71% 3..