Program Coordinator
CurrentHandling inbound sales leads received through email and phone callsQualifying the prospects through meetingsWorking with the director to create proposalsEducating each client through phone or zoom calls on the company's procedures and structures.Reviewed and strengthened program operations with continuous assessment of operational plans and strategiesMaintained an efficient and balanced calendar of current participant appointments, staff meetings, and assessmentsPlanning and coordinating with the clients to receive the completed paperworkWorking with the Qualified Business Analyst (QBA) to finalize the reportsInvoicing and receiving customer feedbackAchievementsSuccessfully increased the sales through increased customer satisfactionCreated an operational manual for the company