Enoh Christine Email and Phone Number

• Administered licensing and permissions to salesforce users.• Collaborated on overall system configuration and maintenance of security settings on user accounts, custom objects, apps, roles, and profiles.• Customized Salesforce.com fields, page layouts, record types, searching, list views, queues, reports, and dashboard filters.• Part of team tasked with customizing the Communities page and integrating service cloud in the Salesforce instance. • Employed Data Loader to read, extract, and load data from CSV files. • Developed reports and setup dashboards to continuously monitor data integrity.• Created and maintained documentation for fields, processes, and workflows.• Handled tickets in time to meet business service level agreement (SLA).• Work on other ad-hoc sales operations projects as required.• Installed ‘Duplicate Check’ managed package to find and clean duplicate records.• Exercised good communication skills and the ability to work as part of a team.• Test business applications and ensure performance is as designed; work with Developers, QAs, and other team members to resolve any issues

• Collaborated cross-functionally with our Product, Member Support, Sales, andMarketing teams to drive process improvements across the organization.• Worked with Customer Success team and delivered weekly reports to C-Level andProduct teams.• Supported ongoing change management efforts by documenting new processes.• Managed the Customer Success team's reporting activities and maintaineddetailed weekly updates on the status of all ongoing projects.• Escalated customer and execution related issues to Account team as needed.• Coordinated intake of campaign details and helped customers stay on track forvalue realization through strong project management skills

• Served customers by selling insurance and meeting customer needs.• Kept management informed by submitting activity and results reports, such asdaily call reports, weekly work plans, and monthly and annual territory analyses.• Submitted orders by referring to pricelists and product literature.• Resolved customer complaints by investigating problems, developing solutions,preparing reports, and making recommendations to management.• Compiled lists of prospective customers to call and informed clients andprospects of products and services through creative marketing strategies.• Prepared detailed reports of business transactions.