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Enok Michael De O. Silva is listed as Team Lead | Customer Support | Project Manager | Social Media based in Viçosa, Minas Gerais, Brazil. AeroLeads shows a matched LinkedIn profile for Enok Michael De O. Silva.
Enok Michael De O. Silva previously worked as Quality Team Lead at Scale Ai and Bilingual Remote Customer Support Specialist (EN & PT) — Tier 2 at Modsquad. Enok Michael De O. Silva holds Bachelor Degree, Computer Science from Descomplica Faculdade Digital.
Hi,I'm Enok Michael, and I'm currently a computer science student. In college, I was always very active in several academic projects. I worked as a junior entrepreneur, as a business partner, and in the programming area. These different experiences brought me a robust collection of project management, critical thinking, planning, and management skills. I also have a strong background in technology, since I studied computer organization while in high school.I am very active in my self-development, which helps me be capable of working on many kinds of projects. Moreover, I have a good command of technology, both studying autonomously and formally, and this makes me an excellent candidate for projects that need some support in this regard. Fluent in English and native of the Portuguese language.I can contribute to your business with the most diverse activities. Highly motivated and very detail-oriented, I strive to always deliver top-quality work. I'm able to multitask, giving my best at all times. I prioritize and work to deadlines, with the ability to perform well under pressure, a flexible approach to teamwork and a good work ethic.Thank you for visiting my profile. Feel free to shoot me a message. :)
Listed skills include Microsoft Office, Sistemas Operacionais, Java, Banco De Dados, and 4 others.
A career timeline built from the work history available for this profile.
San Francisco, California, United States
As a Quality Team Leader, I ensure the high quality of project deliverables by leading a team focused on training AI models. My responsibilities include managing a pod of contributors to promote a high-quality output, conducting daily audits for continuous quality improvement, resolving quality-related issues, and ensuring compliance with industry.
Sacramento, California, United States
As a Remote Customer Support Specialist — Tier 2, I efficiently managed inbound messaging support in Portuguese and English. I excelled in resolving customer concerns promptly, maintaining high engagement levels throughout interactions. My proficiency in Portuguese and English enabled effective communication, contributing to positive feedback and customer.
Delaware, United States
I am responsible for managing different situations and leading our customer support team so that we can meet our customer's demands.I work daily in the management, training, and monitoring of a customer service team with constant feedback so our CS team is always up-to-date, seeking to improve processes and extract the best from all members. Furthermore.
Miami, Florida, United States
I am responsible for planning and overseeing projects, acting as a liaison between the project team and senior management, from initial ideation through to completion.I coordinate people and processes to deliver projects on time, within budget and with the desired outcomes aligned to objectives, identifying and mitigating risks that can impact successful.
Vancouver, British Columbia, Canada
Evaluation of app content search results, using online tools to determine and judge the intent and accuracy of queries. Applying market knowledge with provided guidelines to judge the relevance and intent of task information for your market, being inside with current application trends.
Curaçao
I am responsible for answering incoming requests from our customers, engaging in conversation, and delight customers above and beyond, ensuring all customer needs are met, collaborating with team members regarding all requests and other issues.
Viçosa, Minas Gerais, Brasil
Planning, implementation, coordination, and supervision of customer service strategies. I work effectively in the optimization of processes and resources, aiming at improvements. Constant monitoring of the results of the teams and management of the service flow, through analysis and monitoring of indicators.
Maintenance of computers and the network that interconnects all sectors of the School.
Activities and Societies: Emphasis on Full-Stack Development
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Enok Michael De O. Silva is listed as Team Lead | Customer Support | Project Manager | Social Media.
Enok Michael De O. Silva is based in Viçosa, Minas Gerais, Brazil.
Enok Michael De O. Silva has worked for Scale Ai, Modsquad, Basiqe Beauty, Ouwebs, and Telus International.
You can use AeroLeads to view verified contact signals for Enok Michael De O. Silva, including work email, phone, and LinkedIn data when available.
Enok Michael De O. Silva holds Bachelor Degree, Computer Science from Descomplica Faculdade Digital.
Enok Michael De O. Silva is listed with skills including Microsoft Office, Sistemas Operacionais, Java, Banco De Dados, Empreendedorismo, Microsoft Windows, Atendimento Ao Cliente, and Microsoft Excel.
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