Hi,I'm Enok Michael, and I'm currently a computer science student. In college, I was always very active in several academic projects. I worked as a junior entrepreneur, as a business partner, and in the programming area. These different experiences brought me a robust collection of project management, critical thinking, planning, and management skills. I also have a strong background in technology, since I studied computer organization while in high school.I am very active in my self-development, which helps me be capable of working on many kinds of projects. Moreover, I have a good command of technology, both studying autonomously and formally, and this makes me an excellent candidate for projects that need some support in this regard. Fluent in English and native of the Portuguese language.I can contribute to your business with the most diverse activities. Highly motivated and very detail-oriented, I strive to always deliver top-quality work. I'm able to multitask, giving my best at all times. I prioritize and work to deadlines, with the ability to perform well under pressure, a flexible approach to teamwork and a good work ethic.Thank you for visiting my profile. Feel free to shoot me a message. :)
-
Quality Team LeadScale Ai Feb 2024 - Jul 2024San Francisco, California, United StatesAs a Quality Team Leader, I ensure the high quality of project deliverables by leading a team focused on training AI models. My responsibilities include managing a pod of contributors to promote a high-quality output, conducting daily audits for continuous quality improvement, resolving quality-related issues, and ensuring compliance with industry standards. I leverage my strong project management and communication skills, fluency in Portuguese and English, and experience in translation to drive excellence in data annotation quality and team performance. -
Bilingual Remote Customer Support Specialist (En & Pt) — Tier 2Modsquad Feb 2024 - Jun 2024Sacramento, California, United StatesAs a Remote Customer Support Specialist — Tier 2, I efficiently managed inbound messaging support in Portuguese and English. I excelled in resolving customer concerns promptly, maintaining high engagement levels throughout interactions. My proficiency in Portuguese and English enabled effective communication, contributing to positive feedback and customer satisfaction. Additionally, I collaborated with teams to enhance overall customer experience. This experience honed my skills in communication, problem-solving, and customer-centricity. -
Head Of Customer SupportBasiqe Beauty Oct 2021 - Jan 2024Delaware, United StatesI am responsible for managing different situations and leading our customer support team so that we can meet our customer's demands.I work daily in the management, training, and monitoring of a customer service team with constant feedback so our CS team is always up-to-date, seeking to improve processes and extract the best from all members. Furthermore, I'm also active in creating proactive communications with customers, dealing with sensitive tickets, and going the extra mile to keep the customer satisfied, being a model of customer service, in order to motivate and instruct the rest of the team!
-
Project ManagerOuwebs Nov 2022 - Aug 2023Miami, Florida, United StatesI am responsible for planning and overseeing projects, acting as a liaison between the project team and senior management, from initial ideation through to completion.I coordinate people and processes to deliver projects on time, within budget and with the desired outcomes aligned to objectives, identifying and mitigating risks that can impact successful delivery of projects. -
Media App Search AnalystTelus International Apr 2021 - Sep 2022Vancouver, British Columbia, CanadaEvaluation of app content search results, using online tools to determine and judge the intent and accuracy of queries. Applying market knowledge with provided guidelines to judge the relevance and intent of task information for your market, being inside with current application trends. -
Bilingual Remote Customer Support Specialist (En & Pt) — Tier 2Prolific Trade N.V. Aug 2021 - Jan 2022CuraçaoI am responsible for answering incoming requests from our customers, engaging in conversation, and delight customers above and beyond, ensuring all customer needs are met, collaborating with team members regarding all requests and other issues.
-
Customer Service ManagerHangiri Sushi Bar Jan 2020 - Aug 2021Viçosa, Minas Gerais, BrasilPlanning, implementation, coordination, and supervision of customer service strategies. I work effectively in the optimization of processes and resources, aiming at improvements. Constant monitoring of the results of the teams and management of the service flow, through analysis and monitoring of indicators.
-
Tech Intern. Computer Maintenance And SupportE.E. Monsenhor Pinheiro Jan 2014 - Feb 2014Maintenance of computers and the network that interconnects all sectors of the School.
Enok Michael De O. Silva Skills
Enok Michael De O. Silva Education Details
-
Computer Science -
Computer Maintenance And Support
Frequently Asked Questions about Enok Michael De O. Silva
What is Enok Michael De O. Silva's role at the current company?
Enok Michael De O. Silva's current role is Team Lead | Customer Support | Project Manager | Social Media.
What schools did Enok Michael De O. Silva attend?
Enok Michael De O. Silva attended Descomplica Faculdade Digital, Federal Institute Of Education, Science And Technology Of Minas Gerais - Ifmg.
What skills is Enok Michael De O. Silva known for?
Enok Michael De O. Silva has skills like Microsoft Office, Sistemas Operacionais, Java, Banco De Dados, Empreendedorismo, Microsoft Windows, Atendimento Ao Cliente, Microsoft Excel.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial