Desktop Support Specialist
CurrentManage the Help Desk operations for the specified office location, as well as assist in supporting other CR office issues as needed. The primary responsibilities of this position is to provide support to end-users on a variety of IT issues in an effective and timely manner. The Desktop Support Specialist will be the first point of contact for IT support in my office. I am responsible to respond to IT help desk calls, emails and user requests for technical support such as desktop and laptop problem, printer maintenance as well as IT equipment setups. The Desktop Support Specialist, will either handle these matters directly, or will farm them out to the appropriate IT staff member for resolution. This position is also responsible for tracking the problem from the beginning through to resolution using Track-It.