• Leadership: Oversee and lead the Quality Assurance team, ensuring adherence to Service Level Agreements, Personal Development Plans, conducting performance reviews & handling ad-hoc HR tasks.• Testing & Evaluations: Execute Proof of Concepts and conduct thorough testing of tools, processes & system updates to maintain operational efficiency.• Collaboration: Work closely with cross-functional departments to identify areas for enhancement and drive the implementation of improvement initiatives. • Documentation: Develop and manage comprehensive documentation, including Standard Operating Procedures, Service Level Agreements and work instructions, ensuring clarity and consistency across operations.• Audit Support: Serve as the primary contact for quality-related matters during internal and external audits, facilitating smooth process and compliance.• Employee Support: Provide guidance and assistance to team members in understanding & up-holding quality standards, forecasting a culture of excellence.• Communication: Facilitate cross-functional communication and reporting with stakeholders including Customer Success, Sales, Investors and Founders.• Technical Support: Offer support to the Technical and Product Development teams, contributing to the enhancement of product and services.• Performance Management: Design and implement dashboards for performance tracking, Personal Development Plans, Key Performance Indicators and Quality Reports.• Automation: Drive workflows and process automation initiatives to streamline operations and improve efficiency.• Compliance: Ensure strict adherence to GDPR regulations, maintaining data privacy and security standards.• Database Management: Oversee the uploading, updating and maintenance of databases & client campaigns to ensure accuracy and relevance.• Project management – Lead projects aimed at achieving Company and Department Objectives and Key Results, ensuring alignment with organisational goals and priorities.

• Extracted & transformed data from various sources• Completed data validations across systems• Cleaned and maintained various databases• Set up of client’s target markets • Clustered responses in client campaigns• Assisted with training and support to broader team• Analyzed data to support business requirements

• Provided support and couching to sales team and measure performance• Provided Customer service and Customer support• Managed key accounts, online sales and walk in customers• Managed procurement processes• Provided general administrative support, as instructed, by directors of the company• Set up, implemented and managed workflow processes• Developed new leads through research and available data• Fielded enquiries and complaints• Oversaw local and international sales and promotional campaigns• Reported weekly to Directors regarding sales, opportunities and challenges• Created Invoices, RFQ’s, sales orders, credit notes and delivery notes• Updated customer records and adjustment of pricelist on internal systems• Processed orders, and ASN’s on (external) customer’s systems until closed• Liaised with factory on customer needs/requests and special orders• Ensured company processes are followed and are compliant to ISO standards

• Updated Customer and Dealer network information• Assisted with developed marketing strategies and plans• Performed market, competitor and internal research• Compiled and edited content for newsletters, websites, articles• Assisted the company directors with all project plans where duties will be allocated accordingly• Co-ordinated the manufacture of marketing materials with external bodies – suppliers, agency, print• Distribution of marketing material• Assisted with sales and following sales leads• Followed the sales process until closed