Daily work on complex customer scenarios in the managed service area. This includes problem solving in case of incidents, proactive intervention in case of alarms and the extension/configuration of existing systems.Particular focus currently: virtual and hardware SBCs

Sharing some bits and bytes about Ribbon, AudioCodes and Cisco technologies.

Enjoying parental leave with our newborn and his older sister :-)

Arbeit mit und für Kunden, die Cisco UC Lösungen einsetzen. Hierbei aktiv in Projekten und im Supportgeschäft für OnPrem- sowie WebEx Calling Umgebungen.Zum Portfolio hinzu kam Microsoft Teams in Verbindung mit Cisco CUBE als Direct Routing Gateway.

Leading a team of multi-vendor UC specialists in support business.Being active part in supporting our customers technically but also point of contact related to business driven discussions.Working hand-in-hand with Sales, Resourcing and Project-Teams to have a smooth transition from a "project customer" to a (very satisfied) "support customer"In addition to the support work, smaller and larger UC projects are also implemented.This takes place on-site, remotely and across borders.

Main focus on the support business of UC manufacturers Ribbon & AudioCodes.Cisco was added to the portfolio, especially Cisco CUCM Server and Cisco ISR/CUBE Gateways.In addition to the support work, smaller and larger projects were realized.This was done on-site as well as remote and cross-national.