● Provides first-level support for an iOS-based application for salesmen by ensuring the application and infrastructure are running properly. Provides solutions or workarounds for issues raised by users● Provides reports requested by the Commercial team regarding salesman journeys.● Participates in preparing training requirements due to the national rollout of the application.● Conducts daily infrastructure monitoring and reporting for ECS and RDS● Provides logs to assist developers in troubleshooting issues.● Monitor daily cronjobs to ensure they are running properly● Build NodeJS scripts to automate regular task such as setup user account in QA, cronjob data monitoring, and simple troubleshooting.

● Responsible for one of the practical activities of the Information Systems or Informatics study program each semester. Conduct tutor sessions before practical activities, create material questions and practical activity assignments each week, and evaluate practical activity assignments.● Responsible for providing laboratory software needs for the implementation of lectures and practical activities.● Participated in the development of the laboratory's internal web which is used for managing practical activities built with React and ExpressJS.

During my part-time job as a Junior Laboratory Assistant at ISTTS's Informatics Lab, I helped make sure practical sessions ran smoothly for students. I assisted instructors by giving quizzes and grading assignments, and I provided support to students whenever they needed it. This experience not only deepened my understanding of lab procedures, but it also helped me develop my communication and interpersonal skills. By working with students, I learned how to explain complex topics clearly and create a positive learning environment.

Providing a platform to accommodate internal complaints with web- and mobile-based applications. The web application and API were made with Codeigniter and storing data on Oracle Database, while the mobile application was made with ReactJS and built with Apache Cordova.