Dirección de España y Portugal para el crecimiento en volumen y facturación, manteniendo o aumentando la calidad en cada servicio

Gestión de clientes, nuevas cuentas y desarrollo para el crecimiento sostenible en España, alineado con el resto de mercados europeos para hacer una expansión de servicios

Analysis, efficient compromise with our customers to growth each area where we co-workMercedes Benz Spain (Daimler Group): Develop and implement CSTaR Program (Customer Service Team at Retail) in the national dealer network. This is part of the BCE Program (Best Customer Experience). It consist to improve customer experience with new digital tools to control all the info and traslate to satisfaction over the aftersales dealer network customersBMW Iberica (BMW Spain): Develop and implement RPM-BC (Retail Ptogram Management - Business Customer): SME (Small and Middle Enterprise) Fleet Departments on national dealer network, where we generate process, analysis database, KPI to manage the steps of each customer based on the experience and special requirements of these customersMercedes Benz España: Develop and implement new figure on sales department in the national dealer network, base on BCE Global program. Develop and coaching the new figures to introduce them in the departments and increase the Customer Experience during buying process

Create, launch and Develope the new B2C aftersales area on Sales department. Manage a new program to sale vehicles to final customer trought national rental network, with more than 60 offices and more of 200 people involve. It includes analize residual values, market movements, offer and demands, open new marketsales, campaigns, develop apps, generate sales and realize multiple marketing actions as comunity manager, marketing action plan.All of them focus to increase sales and increase PPU (profit per unit) established on my targets

Sales buyback and general management used vehicles on over the marketsales: national and export sales.Analysis residual values, generate buyback contract conditions, control all the repurchase process and supervise all the sales.Create and develope the usedcar programm for national dealernetwork Kia Okasion (Kia Approve program)Create and devellope the Kia Outlet program to sale all the new vehicles that was discontinued

Administration and management of all the fleet vehicles of Kia Spain, where includes generate, control and supervise users and vehicles.

Control and manage the fleet campaigns on the national dealer network